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• Full name✱
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  We invite all applicants to share their pronouns with us. Sharing pronouns prior to connecting helps ensure an inclusive and respectful recruitment process from day one. Note that sharing your pronouns isn't mandatory.

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• Current company

AI Consent for Interviews

• At Jane, we openly embrace the use of AI in our day-to-day work and throughout the interview process, including transcription tools that help us stay present and focus on deeper, more meaningful conversations. Are you comfortable with this?✱

  • Yes, I’m comfortable with this and excited to move forward
  • No, this approach isn’t for me right now.

Customer Support Tooling Expert

• Why does this opportunity at Jane feel like the right next step for you? What makes this the right time for a career move, and what are you most excited to contribute or explore in this role?✱
• Have you worked with Talkdesk or similar customer support phone tools (e.g., Aircall, Five9, Genesys, etc.)? If so, tell us how you’ve used these platforms — whether that’s in setup, configuration, reporting, or day-to-day operations. What did you learn about how these systems work behind the scenes?✱
• Please describe a time when you saw an opportunity to improve a support tool or process. How did you take initiative, and what was the outcome?✱
• Jane is always looking for ways to empower our Support team through smarter tools and workflows. If you were in the role of a Customer Support Tooling Expert, what’s one area of the support experience you would look to enhance or automate using AI—and why?

Demographic Survey for Jane

We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Participation in this survey is entirely voluntary and will have no impact on your job application, whether you choose to respond or not. Your answers will be anonymised, kept secure and confidential, and kept separate from your name and application. The information collected will be used solely to evaluate our diversity and inclusion efforts.

• Which of the following best describes your gender?
  • Woman
  • Man
  • Non-Binary / Gender-Non-conforming
  • Other
  • Prefer Not To Say
• Are you part of the 2SLGBTQIA+ community?
  • Yes
  • No
  • Prefer Not To Say
• Select the race or ethnicity that you identify with most?
  • Asian American, Asian Canadian, East Asian, Southeast Asian and Pacific Islander (AAPI) - (e.g. China, Philippines, Japan, Mongolia, South Korea, and Taiwan)
  • Black, African, African American, African Canadian, Afro-Latinx or Caribbean
  • Hispanic or Latinx/Latine
  • Indigenous (Inuit, Metis,First Nations, and Māori)
  • Middle Eastern and North African (e.g. Morocco, Egypt, Jordan, Lebanon, etc.)
  • South Asian (e.g. Afghanistan, Pakistan, India, Nepal, Bhutan, Bangladesh, the Maldives and Sri Lanka)
  • White or Caucasian
  • Another racial or ethnic identity not listed
  • Multiracial / Multiethnic
  • Prefer not to say
• If you identify as Multiracial / Multiethnic, please select all that apply:

  If you do not identify as Multiracial / Multiethnic, please select "Question Not Applicable"

  • Asian American, Asian Canadian, East Asian, Southeast Asian and Pacific Islander (AAPI) - (e.g. China, Philippines, Japan, Mongolia, South Korea, and Taiwan)
  • Black, African, African American, African Canadian, Afro-Latinx or Caribbean
  • Hispanic or Latinx/Latine
  • Indigenous (Inuit, Metis,First Nations, and Māori)
  • Middle Eastern and North African (e.g. Morocco, Egypt, Jordan, Lebanon, etc.)
  • South Asian (e.g. Afghanistan, Pakistan, India, Nepal, Bhutan, Bangladesh, the Maldives and Sri Lanka)
  • White or Caucasian
  • Another racial or ethnic identity not listed
  • Prefer not to say
  • Question Not Applicable
• Do you identify as a person with a disability (including apparent or non-apparent)?
  • Yes
  • No
  • Prefer Not To Say