Tele Calling Executive - Collections
Bengaluru
Support /
Full time /
On-site
What is Jar?
The Jar app is a habit-building micro-savings platform that helps users save fixed amounts from as little as ₹10 in 24K digital gold. Our users also have the option to convert these savings to cash or physical gold at their convenience.
Jar also effortlessly facilitates investments by enabling users to save while they spend, utilising our round-off method, like a digital piggy bank.
Founded by Misbah Ashraf, former founder of community-focused e-commerce platform Marsplay, and Nishchay AG, former director and founding member at mobility start-up Bounce, Jar's unwavering mission is to shatter psychological barriers to saving and investing, thus spearheading the Financial Fitness revolution for Bharat.
At Jar, we believe that savings are just the beginning for our customers. We want to walk alongside them through every step of their financial journey, which is why we have now expanded our offerings to meet those needs.
Our Offerings:
Jar Ready Cash
Jar Ready Cash is Jar's loan product with a 100% digital journey, no paperwork and quick disbursals so that customers can access credit conveniently. With flexible repayments and help just a click away, customers don't have to break their savings when an emergency comes calling.
Nek
Nek is an affordable luxury jewellery brand that is powered by Jar. It is the culmination of what we know best; affordability, the value of gold and crafting incredible connections. Nek's wide collection of silver and gold jewellery is made with meticulous artisanship to celebrate you and find the magic in every occasion.
Job description
- The Tele Collection Executive is responsible for proactively contacting delinquent customers to collect outstanding payments and negotiate payment arrangements. They must exhibit excellent communication skills, empathy, and a firm yet respectful approach to ensure debt recovery while maintaining customer relationships.
Responsibilities
- Initiate outbound calls to customers with overdue payments or outstanding debts.
- Use scripted or customized conversation templates to engage with customers professionally.
- Attempt to reach customers through various communication channels, including phone calls, emails, and SMS.
- Assess customers' financial situations and propose feasible payment solutions.
- Negotiate repayment plans, settlements, or alternative arrangements to clear debts.
- Provide information on available payment options and guide customers in choosing the most suitable one.
- Update customer account information, including contact details and payment history.
- Prepare and maintain detailed reports on collections activities.
- Maintain professionalism and patience when dealing with difficult or irate customers.
- Build rapport with customers to encourage cooperation and commitment to payment.
- Meet or exceed monthly and quarterly collection targets.
- Continuously improve collection strategies to optimize results.
- Follow up with the customers till the payment is received.
- Escalating irregular cases to the supervisor and seeking help in closing them.
- Explain the consequences to customers of not paying on time and take action in order to encourage timely payments.
- Stay up-to-date with new products/features/services and new pricing/payment plan
- Tele Collection Executive is responsible for proactively contacting delinquent customers to collect outstanding payments and negotiate payment arrangements, active listening, patience, negotiation skills, and problem-solving. During the lean period, will be supporting other teams as well.
Candidate Should have DRA(debt recovery agent) certificate(non DRA can also apply)
Skills
- Previous experience in collections, tele calling, or customer service is an advantage.
- Excellent communication and negotiation skills.
- Strong problem-solving abilities.
- Empathy and patience when dealing with customers.
- Basic computer skills for data entry and recordkeeping.
- Knowledge of debt collection laws and regulations is a plus.
- Persistence and the ability to handle rejection professionally.
- Results Oriented with a focus on meeting targets.
- Qualifications and Education: Any Graduate
From the Founders' Desk:
- As founders, we take a great deal of pride in how far Jar has come as a company, not just in terms of the product and service we have built, but because of the many incredible people who have trusted us and joined us on our journey. At Jar, we're working on solutions that could positively impact over 400 million Indians who find themselves stalled on their financial journey.
- It's not something we can solve alone; it takes the collective effort and innovation of a great number of people to do that. It's only natural, then, that we look for problem solvers and collaborators, people who fail fast, learn just as quickly from those failures and boldly offer unconventional insight and perspective when faced with challenges.
- We know that the next great idea can come from anyone and we strive to foster the kind of environment where those ideas get carried to execution without losing their greatness. No matter what their stint at Jar was like, we want our team to look back on it and feel like they learned, grew and succeeded, just as Jar did. If that sounds a little scary, a little difficult, but also interesting and exciting, then you'll probably fit right in.
Why join Jar, you ask?
Jar is a diverse and inclusive workplace that embraces the ideas and perspectives of all employees, and recognises their efforts and contributions regardless of gender or ethnicity. Our workspace also boasts a great blend of youth and experience, which helps us maintain a transparent culture with no micromanagement. We also have flexible working hours, and provide medical insurance to all employees.
