Customer Support Representative

San Francisco, CA /
Support /
Full-Time
Covid-19 Update: Business is booming and we are still growing!  In an effort to help flatten the curve, we are doing interviews and onboarding all new employees remotely until further notice.  The entire team, including new hires, will resume working out of the San Francisco office once it is deemed safe to do so.

Stay Healthy and Stay Safe!


Hey, you’re probably wondering what Jetfuel is! It’s pretty simple, we connect advertisers with the most popular pages on Instagram and Snapchat—think meme accounts, travel accounts, dog accounts… you get it. Our network of influencers reaches over 1B followers on Instagram and over 100M impressions on Snapchat.

We're looking to hire a customer support rep with a weekend-offset schedule. This is a bit of a different support role where we work with our partners (Influencers) rather than paying customers—in fact, quite the opposite; we pay them.

We’re a small, tight-knit team where your contribution will have an immediate impact; there’s always a new project to work on and we need a human who’s up for the challenge. 

About The Role

    • Support: You'll be on the front line for communicating with our influencers; we currently do most of this through in-app chat, email and Instagram DMs (though we're hoping to expand this!).
    • Documentation: Help maintain and write new documentation on our help site (help.plugco.in)
    • Weekend shift: This role ideally operates on a full time schedule Sunday-Thursday
    • Experiment: We’re a small startup that moves quick; there’s always something new to work on! 

The Day To Day

    • Management of your personal queue to meet and exceed response deadlines.
    • Respond and find solutions to influencer issues
    • Review applications of new influencers
    • Provide a 5-star customer service experience with every interaction

About You

    • A quirky sense of humor
    • Weekend availability
    • Ability to quickly problem solve a wide swath of issues and get things done.
    • Ability to handle issues that are not on the job description as they arise
    • Multi-lingual is strong plus! 
    • Bonus: Previous customer service experience dealing with people within the 16-25 age bracket (Camp counselor anyone?)

Full-Time Hire Benefits Include:

    • Top notch health, vision & dental plans
    • Open vacation policy
    • Flexible work schedule 
    • New work laptop of your choice 

About Us:
 
We're backed by some of Silicon Valley's most respected investors including Initialized Capital, SV Angel, NFX Guild, Tuesday Capital, Box Group and many more. Our founders are analytics and product engineering veterans of Facebook and Instagram, and have seen what it takes to build meaningful and lasting products and companies.
 
JetFuel is an equal opportunity employer, and we're committed to diversity and inclusion in the workplace.