Cloud Infrastructure and Microsoft 365 Engineer
Chicago, IL
Information Technology – Information Technology /
Full-time /
Hybrid
About JSSI
For more than 35 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With 6,000+ aircraft supported by maintenance programs and software platforms, JSSI leverages this wealth of data, scale, and innovation to drive cost savings and provide custom solutions that align to the interests of each client, regardless of make or model. Learn more at jetsupport.com.
JSSI products and services include:
Maintenance Programs. Hourly Cost Maintenance Programs to stabilize maintenance budgets, maximize aircraft availability and enhance residual value.
Parts & Leasing. Experienced product line specialized team who leverages our All-OEM inventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions.
Software: Traxxall and Conklin & de Decker. Powerful data platforms to help you make more informed decisions, from choosing the right aircraft to tracking your maintenance, inventory, and MRO projects.
Advisory Services. Objective insights and independent technical advice from a global team of technical advisors and ASA-accredited appraisers for virtually any business jet, turboprop or helicopter.
Aviation Capital. Customized asset-based finance solutions for business aviation.
As a Cloud Infrastructure and Microsoft 365 Engineer, you will design, implement, support, and maintain cloud infrastructure solutions for our organization's applications and services. You will ensure the reliability, security, and performance of our systems through operational activities that align with industry best practices.
Duties and Responsibilities:
- Administer, monitor and support the organization’s Azure Cloud Computing platform and Windows Server environment, ensuring optimal performance, security, and reliability.
- Design and configure resilient infrastructure solutions to meet the needs of the business, leveraging Virtual Machines, AKS, Managed SQL Instances, Logic Apps, and other services.
- Implement and support cloud network and security services, including Azure Firewall, Network Security Groups, Azure Private Networking, DNS, Application Gateway, and Azure Front Door.
- Administer and support the organization’s Microsoft 365 environment, primarily focused on Exchange, Teams, Teams Telephony, SharePoint, and OneDrive.
- Contribute to disaster recovery and business continuity planning and lead related testing efforts.
- Onboard, offboard, and routinely audit the organization’s user and application identities using Entra ID while adhering to Identity and Access Management best practices.
- Configure endpoint devices using Intune and monitor to ensure compliance.
- Configure and support Cisco Meraki network hardware, Microsoft’s Power Platform, and email APIs such as SendGrid.
- Respond to security alerts to eradicate threats within the environment.
- Investigate and respond to email phishing alert reports and quarantine release requests.
- Lead and contribute to various infrastructure improvement projects and initiatives.
- Monitor infrastructure services to proactively identify and remediate issues.
- Participate in on-call rotation and perform off-hours support and maintenance as required.
- Contribute to and maintain technical and procedural documentation.
- Stay informed on emerging technologies and industry trends to ensure our infrastructure remains up to date.
- Perform other duties as assigned.
Desired Credentials:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years' experience in Information Technology roles.
- Minimum of 3 years’ experience administering M365 environments with an emphasis on Exchange, SharePoint, Teams, Intune, and Entra ID.
- Minimum of 3 years’ experience supporting the Azure Cloud Computing Platform with an emphasis on Virtual Machines, Azure Kubernetes Service, SQL managed instance, and Azure firewall.
- Advanced knowledge of security and network protocols.
- Experience implementing backup and disaster recovery solutions.
- Experience with automation and scripting, particularly using PowerShell.
- Excellent problem-solving and troubleshooting skills.
- Experience leading cross-functional technology projects.
- Strong communication and interpersonal skills.
- Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect, Azure Administrator, CCNA) are a plus.
At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.
For this role, the annual base pay generally ranges from $100,000 to $110,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.
Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website.
JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.
