Network Operation Center (NOC) Analyst 1

Liverpool, NY /
Engineering & Technology – Private LTE /
Wireless technology now impacts nearly every aspect of daily life around the world.  As the fastest-growing global tech company, JMA designs and delivers cutting-edge wireless technology solutions that modernize how people learn, work, live and play, like never imagined. We power today’s leading industries through next generation software-based 5G, private wireless networks, 5G-ready antennas and connectors, and advanced indoor 5G capabilities — all manufactured in the U.S.  Our headquarters, along with the first-of-its-kind 5G campus are located in Syracuse, NY, with innovative tech hubs around the world. Join our team to shape the future of wireless technology and elevate how people experience the world!    

We are seeking a committed, innovative individual for an exciting opportunity to join our Network Operation Center (NOC)!

The NOC Analyst 1 position will monitor, detect issues, and take appropriate recovery actions upon various commercially in-service Wireless Commercial networks including macro, venue, and in-building systems.  This includes opening tickets to document issues, working with T2 support and recreating customer problems in labs.  The position will have direct interaction with customers and could have periodic domestic travel to assist for onsite repairs, up to 5%.  

Duties and Responsibilities:

    • Provide technical support to customers in response to emergency calls or service requests in troubleshooting and repair
    • Provide and maintain detailed documentation on each ticket
    • Build and maintain PoC labs
    • Maintain, monitor and adjust customer systems as needed.
    • Network monitoring, troubleshooting and maintenance. 

Minimum Qualifications:

    • A minimum of an Associate's degree in Information Systems, Computer Engineering, or a related field; or 1-2 years previous NOC/Telecom/IT experience
    • Strong analytical troubleshooting skills
    • Knowledge of routers, layer 2/3 switches, and other networking devices.
    • Knowledge of office suite applications such as Microsoft Visio, Word, Excel, etc.
    • Proficiency with CentOS 7/8
    • Knowledge of Linux operating systems CLI
    • Familiarity with Firewalls and VPN’s
    • Flexible schedule
    • RF knowledge a plus
JMA offers a total rewards package designed to support your life, both in and outside of work.  When you join our team, you have immediate access to numerous benefits and perks that fit your specific needs. Whether you're looking for employee discounts, financial, legal and/or childcare resources and support, we have you covered! We believe in providing comprehensive health and wellness coverage along with monetary rewards towards health goals, in addition to numerous company-provided personal protection benefits at no additional cost to you. Investing in our employees is our #1 priority.  Are you in?

At JMA Wireless, we don’t just accept differences — we celebrate, support, and thrive on them for the benefit of our employees, our products, and our community. JMA Wireless is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristic.