Junior Technical Support RF Engineer
Bologna / Milano /
Engineering & Technology – Value-Added Services (VAS) /
Full-Time
/ On-site
JMA makes 5G possible for organizations with the most critical connectivity demands in the world. From its global tech centers, JMA is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare facilities, and the busiest transit centers.
5G is more than another G on your phone — it is a generational opportunity to change the way the world operates. Join the industry’s fastest growing technology company to shape that future today.
JMA is looking for a Junior Technical Support RF Engineer to join our team in Bologna or Milan, Italy.
As an entrepreneurial U.S.-based company that’s competing on a global scale, JMA is growing at an incredible pace – and we’re just getting started. We’re a leading global innovator of mobile connectivity solutions. We design and build next-generation in-building and outdoor mobile wireless systems, delivering the industry’s most powerful technologies that enable LTE, 5G and CBRS services on mobile operator networks worldwide. Whether our teammates working on the manufacturing floor creating products or working side by side with our customers at an installation, we are never satisfied with the status quo. We never settle, every person in every position has the power to make an impact.
Position overview:
- The person in this role will be part of the technical support team, with members located in Italy.
- As Technical Support Engineer will work in advanced environment with 4G/5G vRAN systems, facing customer needs addressing product improvement and configuration.
- The Technical Support Engineer will interface with R&D developer teams, PLMs providing product feedback and customer to support them during the implementation optimization and configuration of systems for lab and field deployments.
- Support the Customer during the RF optimization process
- Advanced troubleshooting based on KPI
- Help and support development teams institute and understand best practices
- Provide remote and on-site technical support during installation and commissioning of JMA TEKO and XRAN systems
- The TS RF Engineer will be responsible for the analysis and troubleshooting of advanced layer 3 features of the baseband unit (BBU) for the 4G LTE eNodeB and the 5G NR gNodeB.
- Support, both remotely and on-site, the customer during the monitoring and the troubleshooting of the JMA TEKO and XRAN equipment platform
- Support training team when preparing courses about Installation and Commissioning
Requirements:
- Master’s degree in Electronic, Telecommunication or IT Engineering
- Collaboration skills.
- A fundamental understanding of the main cellular technology standards, as 5G, 4G, 3G and 2G
- Basic knowledge of the principle KPI
- Basic knowledge of the RF propagation patterns
- Strong problem solving and communication skills
- Fluent Italian and English
Additional Experience and Knowledge as a Plus:
- Knowledge of the main Key Performance Indicators (KPIs) to evaluate the system performance during walk/drive test and remote support
- Experience with the principal measurement tools (spectrum analyzer, optical power meter), preferable for wireless mobile systems.
Position Location & Travel:
- Occasional domestic or international travel may be required
At JMA, we don’t just accept differences — we embrace them. JMA is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristic.
