VAS Field Application Engineer
Engineering & Technology – Value-Added Services (VAS) /
As an entrepreneurial U.S.-based company that’s competing on a global scale, JMA is growing at an incredible pace – and we’re just getting started. We’re a leading global innovator of mobile connectivity solutions. We design and build next-generation in-building and outdoor mobile wireless systems, delivering the industry’s most powerful technologies that enable LTE, 5G and CBRS services on mobile operator networks worldwide. Whether our teammates working on the manufacturing floor creating products or working side by side with our customers at an installation, we are never satisfied with the status quo. We never settle, every person in every position has the power to make an impact.
- Concur in the post-sale technical support to on-field and monitoring technical people, internal sales team, product line management team with the objective to properly configure the TEKO and XRAN systems to optimize its actual features and performance to deliver the expected experience to the final users according to the RF design.
- Provide remote and on-site technical support during installation and commissioning of JMA TEKO and XRAN systems
- Support, both remotely and on-site, the customer during the monitoring and the troubleshooting of the JMA TEKO and XRAN equipment platform
- Keep record of the activities supporting customer
- Knowledge of the main Key Performance Indicators (KPIs) to evaluate the system performance during walk/drive test and remote support
- Support training team when preparing courses about Installation and Commissioning
Knowledge, Experience, and Skills Required:
- Master’s degree in Electronic, Telecommunication or IT Engineering
- A fundamental understanding of the main cellular technology standards, as 5G, 4G, 3G and 2G
- Experience with Linux, Windows Operating Systems and Networking
- Experience with the principal measurement tools (spectrum analyzer, optical power meter), preferable for wireless mobile systems.
- Fluent Italian and English