🧰 Operations Program Manager
San Francisco, CA /
Community Success /
Clubhouse is a new type of social product based on voice. It allows people everywhere to talk, tell stories, develop ideas, deepen friendships, and meet interesting new people around the world.
We launched in private beta a few months ago, and the response has been very exciting. Our early users love the product and we have been featured in publications like The New York Times, Forbes, The Telegraph, TechCrunch, The Information, CNBC, and WIRED — as well as a huge range of thoughtful blog posts.
Today, we are a small and productive team with a strong background in consumer products. We studied engineering at Stanford, built early products at Google and Pinterest, and have founded and sold multiple venture-backed startups. We are well funded, with recent backing from top-tier VCs and many of the best angel investors in Silicon Valley.
As we look towards a broader release of Clubhouse, we are seeking to add a few extraordinary people to our growing team, in both part-time and full-time roles. If you think you would be a good fit, please let us know!🙏
Who you are
You put users first. You care deeply about people, seek to understand their perspectives, and can empathize with others. You have experience with Trust & Safety or Support operations and enjoy being the voice of the customer. You get great satisfaction from helping people.
You enjoy creating structure and systems. You’re data-driven, analytical, organized, and results-oriented. You have a strong track record of scaling workflows and operations to serve millions of users. You can manage ambiguity, adapt quickly, and constantly strive for greater efficiency.
You’re a strong communicator. You’re an expert in precise, concise, and empathetic communication tailored to diverse audiences. You quickly grasp new product features, policies, and processes, and can explain them to users with ease.
You’re self-driven, scrappy, and entrepreneurial. You thrive in fast-paced environments where new issues can arise without notice. You enjoy new challenges, are comfortable not knowing the answer to something, and excited to find solutions.
You love what you do and are excited to create something with a big impact on the world. You rise to the challenge in time-sensitive situations.
You have good values and care about doing the right thing. You value people with strong ethics and go out of your way to make others feel welcome. You enjoy hanging out with your teammates, are low-ego, and make the workplace more fun.
What you will do
You’ll be the primary liaison between Clubhouse and our vendor teams. You’ll build and foster operational rigor to ensure that vendors and Clubhouse team members are empowered to serve our users with empathy and efficiency. You’ll identify important issues and ongoing trends and recommend product, policy, and process changes. Your role will be critical in continuously ensuring that we are building an amazing platform for our users.
You’ll be a direct resource and a manager. You’ll step in as needed to address user needs via email, social platforms, and other channels to deliver timely resolutions. You’ll also be critical in managing support, setting goals, tracking performance, and interfacing with team members across operations, product, and engineering to resolve issues.
You’ll help architect user support systems and define key metrics. You’ll work with the team to design and implement a comprehensive support system, incident management framework, upgrade existing tools and develop new ones. You’ll create user support policies and processes that will scale with the company and metrics to track how well we’re doing.
You’ll shape the product and culture. As a critical voice on user experience, you will help translate your knowledge into and help launch new operations intiatives across support and trust & safety. You’ll see firsthand the impact you'll have within the organization and on how users engage with each other and the product. Your perspective and voice will always be heard.
You’ll be an owner. We believe in hiring amazing people and giving them as much responsibility as they can handle. Whether you’re working with the Trust and Safety team to address a user concern or proposing a process change to delight users, we will trust your judgment, give you autonomy, and always have your back.
You’ll create something meaningful. Social products allow people to connect in ways that were never before possible. At Clubhouse, you’ll be figuring out something entirely new for the world—a positive product that brings diverse people together for deep and meaningful conversations, creates new relationships, builds empathy, entertains, and helps people develop ideas that can change their lives.
As an early team member at Clubhouse you will be a critical voice and have significant influence over the direction of the company. We will compensate you well, invest deeply in your development, and ensure this is the single best work experience of your life. If you think you might be a good fit for our team, we’d love to hear from you!