Client Success Manager, Consumer Insights

Toronto, Ontario /
Sales /
Full time
Drop is a rewards platform on a mission to inspire people to live their optimal lives by empowering them financially. Through our personalized platform, Drop intelligently surfaces the right brands, at the right time, to make members’ everyday better than it was before. Powered by machine learning, Drop matches consumers with over 500+ partner brands to satisfy two main goals: to earn points from their purchases and redeem them for instant rewards.

Headquartered in Toronto, with an office in New York, Drop is backed by world-class investors including NEA, HOF, Royal Bank of Canada, Sierra Ventures, and White Star Capital. 

To learn more, visit: www.joindrop.com, or follow us at @joindrop on Instagram and Twitter.

The Role:

We’re looking for a dynamic and high-performing Client Success Manager, Consumer Insights to join our growing team.

Reporting to the Director of Client Success, you will work closely with Drop’s clients to operationalize and deliver against their needs. Specific examples of your work will include customer-facing surveys, proprietary market research and performance marketing campaigns. 

The ideal candidate is a self-starter who loves to collaborate, understand problems and own the solution. If you’re someone that thrives in ambiguity and understands building something from zero to one, this is for you.

What kind of challenges will the Client Success Manager, Consumer Insights be working on at Drop?

    • Project management, operationalizing deliverables and fulfilling the services that empower our clients to reach their goals. Specific examples of your work include customer-facing surveys, market research reports, performance marketing campaigns.
    • Working cross-functionally to champion the needs of clients across the Drop organization, with the goal of improving Drop’s product offering to ultimately creating more value for clients.
    • Maintaining a strong relationship with your portfolio of clients, soliciting their feedback and working to ensure they are satisfied with the services provided.
    • Through proactive client education; Increasing the likelihood that existing clients will subscribe to additional Drop services.
    • Helping Sales during their most technical pitches and advising them on the optimal sales strategy.
    • Supporting Sales to create and maintain optimal sales materials, post-sale reporting and other deliverables.

What you bring to the table

    • 2 years experience in sales, account management or consulting.
    • High work ethic. Self-motivated and a self-starter.
    • Proven ability to manage internal and external stakeholders.
    • Experience with client management and sales analytics (ie. Sales Analyst).
    • Strong verbal and written communication skills.
    • Overall understanding of key performance metrics such as ROI, sales funnel and engagement metrics.
    • Proficient at distilling insight and solutions from data; analytical thinker.
    • Quick learner and tech-savvy. Comfortable learning new technology quickly.
    • Experience with the following products: Excel, Looker, SQL, Qualtrics, Salesforce, Yesware.
    • Exceptional problem-solving skills.
    • Adaptable and energized by new challenges.

Bonus points if

    • Consumer insights or consumer research background
    • A consulting background
    • Experience account managing/selling to Fortune 500 brands
    • Experience working with SQL, Tableau, and Qualtrics

Benefits

    • Lifestyle Spending Accounts and Health Spending Accounts + drug, dental, travel, and group insurance coverage
    • Unlimited time off
    • Parental leave benefits
    • Stock options
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At Drop, we're committed to providing an enjoyable and meaningful environment for every member of our team. We operate under a flat structure with minimal hierarchy where everyone’s opinion is valued equally. We are looking for team members with an entrepreneurial mindset who will thrive in a fast-paced and rewarding environment.


Drop Technologies, Inc. is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, colour, religion, sex, national origins, age, sexual orientation, disability or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.