Care Solutions Associate - Operations

Concord, CA
Care Solutions
Full-time

The Care Solutions team coordinates all of Honor's communication between Clients and Care Professionals to ensure that a high quality care solution is provided to all clients, 24 hours a day, 7 days week! Associates are responsible for problem solving issues and performing a variety of tasks to ensure our day-to-day operations run smoothly and safely.

Responsibilities

    • Managing caregiver schedules, performance and quality
    • Managing day-to-day operations around caregiver logistics
    • Triaging caregiver concerns and escalation calls
    • Communicating with Care Team regarding client needs and requests
    • Providing tech support to caregivers
    • Assisting with caregiver onboarding and success on platform
    • Managing HR-related matters around attendance, performance and payroll

Skills & Experience

    • Ability to solve complex problems/situations using creative thinking
    • Ability to multi-task, prioritize and work in a fast-paced environment
    • Demonstrated excellence in problem solving, interpersonal and communication skills
    • Strong time management skills
    • Tech savviness and experience with email and texting
    • Highly organized and detail-oriented
    • Team player with initiative and enthusiasm

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.