Manager - Care Pro Success

Concord, CA
Care Recruiting
Full-time

Honor is looking for a dedicated and amazing leader of our Care Pro Success team!  Care Pros are the heart and soul of Honor, and our team is responsible for the supply side of Honor's business, ensuring we hire the best care professionals to serve our clients. You will lead a team performing a full cycle of hiring and on-boarding in all Honor markets. You will take ownership over developing new channels for recruiting as well as innovating on the whole recruitment process to bring Care Pros on to the Honor platform and meet company targets and demand. We are looking for a fast-moving, result driven and creative leader to build out an ambitious recruiting program at scale, mentor team members and help transform an industry.


Responsibilities

    • Develop and execute against a strategic plan to achieve Honor’s goal of bringing operational excellence to our Care organization
    • Manage the growth of this rapidly expanding team by devising structure to support market growth and expansion, while ensuring compliance and quality of Care Pros
    • Own the performance of this team against metrics for success and develop practices to continually onboard, train and coach team members
    • Continuously improve existing processes, tools and documentation, while challenging the status-quo
    • Prioritize automation opportunities with the engineering team to scale operations, ultimately reducing manual intervention to solve recurring problems
    • Work closely with Honor's care ops and client management teams to ensure that we address any Care Pro performance at hiring and on-boarding

Job requirements

    • 5+ years experience in full cycle recruiting and/or sales operation roles
    • 3+ years leading team of 5 or more
    • Experience developing and improving mission critical business processes
    • Experience building and motivating a team while creating a positive and inclusive culture
    • Ability to drive outcomes while maintaining flexibility in approach
    • Ability to solve ever-changing problems in a fast paced environment
    • Experience in home or health care preferred but not required
    • Ability and willingness to travel to locations
    • Bachelor’s degree required, advanced degree preferred

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.