Manager - Care Pro Success

Concord, CA
Care Recruiting
Full-time
Honor is modernizing home care so our parents—and yours—will be able to live in their own homes safely and comfortably as they age. Launched in 2015, we’re now the largest home care company in the Bay Area and one of the fastest growing in the country. Why? Because our tech and our people are amazing. We’ve developed sophisticated technology and operational expertise that are changing our industry, providing better care for families and better jobs for caregivers. Our mission is huge—and so is the rapidly growing market we aim to serve. Honor is a well-funded, strongly backed company with multi-time founders and experienced leadership who have the vision to anticipate real customer needs and the ability to develop solutions to meet those needs. Join us!

Honor is looking for a dedicated and amazing leader of our Care Pro Success team!  Care Pros are the heart and soul of Honor, and our team is responsible for the supply side of Honor's business, ensuring we hire the best care professionals to serve our clients. You will lead a team performing a full cycle of hiring and on-boarding in all Honor markets. You will take ownership over developing new channels for recruiting as well as innovating on the whole recruitment process to bring Care Pros on to the Honor platform and meet company targets and demand. We are looking for a fast-moving, result driven and creative leader to build out an ambitious recruiting program at scale, mentor team members and help transform an industry.


Responsibilities

    • Develop and execute against a strategic plan to achieve Honor’s goal of bringing operational excellence to our Care organization
    • Manage the growth of this rapidly expanding team by devising structure to support market growth and expansion, while ensuring compliance and quality of Care Pros
    • Own the performance of this team against metrics for success and develop practices to continually onboard, train and coach team members
    • Continuously improve existing processes, tools and documentation, while challenging the status-quo
    • Prioritize automation opportunities with the engineering team to scale operations, ultimately reducing manual intervention to solve recurring problems
    • Work closely with Honor's care ops and client management teams to ensure that we address any Care Pro performance at hiring and on-boarding

Job requirements

    • 5+ years experience in full cycle recruiting and/or sales operation roles
    • 3+ years leading team of 5 or more
    • Experience developing and improving mission critical business processes
    • Experience building and motivating a team while creating a positive and inclusive culture
    • Ability to drive outcomes while maintaining flexibility in approach
    • Ability to solve ever-changing problems in a fast paced environment
    • Experience in home or health care preferred but not required
    • Ability and willingness to travel to locations
    • Bachelor’s degree required, advanced degree preferred
Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.