Client Relationship Manager

Concord, CA
Client Care & Success
Full-time

Honor is looking for a dedicated and passionate customer support team member to join our new Client Management team. The Client Relationship Manager is responsible for ensuring premium Honor clients have a seamless and high-quality experience from their initial experience with Honor all the way to starting their in-home care. We’re looking for someone who loves helping people and families, and translating that into a well-managed client experience.

Responsibilities

    • Creating a strong prospective client experience from their first interaction with Honor through to start of care
    • Understand client needs and requirements, and translate that into actionable next steps for Honor to provide care
    • Schedule initial in-home care consult
    • Coordinate and drive all steps for the start of care
    • Serve as a guide through the entire process of starting and receiving care
    • Build a relationship with clients through regular check-ins and care management
    • Work across other Honor functions including Care Pro operations and Sales to ensure a high-quality client experience

Qualifications

    • Strong commitment to providing the highest quality care and customer service
    • Excellent communication and listening skills, particularly via the phone
    • Proven track record of managing processes with strong attention to detail
    • Sensitivity to client needs and patience and compassion in dealing with them
    • Positive and can-do attitude
    • Confidence and creative problem-solving skills
    • Ability to work in a fast-paced environment
    • Prior customer service and/or sales experience a plus
    • Flexibility and availability for schedules to include hours outside of standard work week: Honor operates 24/7 across multiple time zones