IT Security Manager

Remote /
Information Systems – Information Technology /
Permanent full time
Papa and our Papa Pals represent a new category of care, to quite literally meet our members where they are. Social determinants of health, including the public health crisis that is loneliness,  have huge impacts on people’s health, and on their lives. The Papa team and our tens of thousands of Papa Pals are here to provide companionship, support, and care to millions of families.

Backed by amazing partners, Papa has raised $240M in funding. Our investors include SoftBank Vision Fund 2, TCG, Tiger Global Management, Canaan, Comcast Ventures, Pivotal Ventures (Melinda Gates’ fund), Initialized Capital, Sound Ventures (Ashton Kutcher’s fund), YCombinator, Operator Partners, and Magnify Ventures.

Papa, Inc. is an equal opportunity employer. We proudly support the ParityPledge® for gender and/or racial parity at the highest levels of business.

At Papa, we provide a service that connects younger adults to older adults who need assistance with companionship, household chores, technology, and transportation. Papa’s mission is to provide an incredible experience to older adults, reducing loneliness thru technology and innovation. We seek a highly motivated, collaborative, and technically experienced Senior Information Security Analyst to join our organization and growth with us professionally & personally.

You will be filling an important role on Papa’s IT Security team. We are constantly expanding to reflect the growth of Papa, in end user technical support and other activities related to Information Systems. Your role will be to carry out daily management duties that involve in overseeing subordinate team members as well as decision making on various issues, Non-IT Security & IT Security related projects and tasks. You will also interact with other management personnel and teams to ensure IT Security practices are being upheld.
To be successful, you are organized, resourceful, possess knowledge and experience in security frameworks, good problem-solving skills, and high-level interpersonal skills.

Here is how to tell if you are who Papa is looking for:

You enjoy working as part of a collaborative team.
You consider yourself to be a top talent.
You have a strong passion for securing applications


    • Manage and supervise assigned IT Security team members. These responsibilities include but are not limited to hiring, performance evaluation, task assignments and coordination, and discipline.
    • Provide guidance and assistance to assigned IT Security team members of both a technical and leadership nature.
    • Keep current with threats and concerns to the safety of Papa's information.
    • Provide technical direction and architecture to implement manage, and secure highly advanced and complex enterprise solutions.
    • Collaborate with Papa IT Sec Leadership in efforts and direction to audit, test, and confirm technical compliance with Papa's information technology security policies, programs, and industry best practices.
    • Provide system and network-level security support for Papa's IT Security department to audit, test, and confirm technical compliance with Papa's information technology security policies, programs, and industry best practices.
    • Collaborate with Papa IT Security leadership, for computer security infrastructure development with a special focus in designing, producing, and deploying tools/scripts/programs for monitoring and actively enhancing the security status of computing resources.
    • Collaborate with IT Security Director to develop and schedule routine risk and vulnerability assessments, including but not limited to network and subnet scanning in direct collaboration with the leadership of IT Security, senior company leadership, and managers.
    • Conduct disaster recovery and cyberattack preparation, testing and training.
    • Participate in internal & external related audits and certification processes as required by regulatory or other 3rd-party entities. 


    • Bachelor’s degree in related Computer Science, Cyber Security, or equivalent training or on-the-job experience.
    • Have a minimum of 5 consecutive years in a Cyber Security Management role.
    • The ability to monitor IT security operations and security infrastructure.
    • Identify the cause of breaches or threats, remediate, and produce reports as required.
    • The ability to make decisions and implement solutions to maintain or improve company security posture.
    • The ability to effectively manage subordinate team members, offer guidance and be a role model.
    • Effectively manage Security ticket queue and assign to other team members based on content.
    • Be able to manage and oversee security monitoring and alerting platforms effectively.
    • Work closely with IT Support to distribute security updates and patches to Papa systems.
    • Oversee employee education as it relates to required Security Awareness Training.
    • Experience with Linux, Windows & macOS platforms.
    • Be successful in maintaining overall security policies and procedures.
    • Participate in required initiatives relating to security, continuity preparedness exercises, audits, and risk assessments.
    • Knowledge of SOC 2, HITRUST CSF, NIST, and other security frameworks.
    • Knowledge of the HIPAA Security Rule, 45 CFR Parts 160 and 164, Subparts A and C

Desired Qualities

    • Possess experience with Crowdstrike, ZScaler, Okta,, KnowBe4, Cloud platform security services, and security best practices.
    • Manage and improve IAM programs and processes.
    • Able to think outside the box when addressing automation to improve processes and workflows.
    • Monitor internal and external security policy compliance.
    • Build mutual relationships with other departments in the organization to reduce risks and vulnerabilities.
    • Implement new security-related technologies when required.
    • Detail and improve the security incident response program.
    • Experience with vendor relationships.
Papa’s culture is People-first. While we have an incredible team of hard working Papa people, at the end of the day, our company is really about family and community – and we celebrate that among our employees. We encourage everyone to truly bring their whole authentic selves to work. To be transparent. To be non-hierarchical. And, above all, to be a really good person. 

We see ourselves as a place where every Papa employee feels they belong, a place where careers flourish, a place that brings back purpose and joy to work, a culture where visionaries/entrepreneurs are developed.
Papa’s mission is at the core of our total rewards philosophy wherein we attract and retain high potential talent aligned with our journey. We offer gender neutral and inclusive parental leave policies that offer up to 16 weeks of 100% paid parental leave. We immensely value the benefits of a flexible workplace, while designing remote-first principles we ensured that Papa people feel psychologically safe about their career interests while being remote.

Beyond benefits: We want to take care of the whole employee and their families. To stay true to this commitment, we offer family care leave in addition to a generous paid time off policy, 401(k) match up to 4%; family forming support through access to Carrot; emotional health support tools through our medical plans such as Ginger, Happify ; access to women’s leadership network CHIEF to our senior women leaders and a host of events through a monthly culture calendar that enable emotional connectedness in a remote work environment.