UX Researcher

Denver, CO - Remote /
User Experience /
Full Time
About JumpCloud
Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud, we’re looking for best-in-class talent to help define the future of modern identity and device management from the ground up.

JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, Grab, ClassPass, Uplight, Beyond Finance and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group.

Do you nerd-out on conducting, synthesizing, and sharing user research in a highly technical domain? Are you curious, analytical, collaborative, and an excellent communicator? Do you thrive in a fast-paced environment where you can have a direct impact on customer experience?
If so, then our UX Researcher role at JumpCloud could be a great fit for you. 

What this role is:
Your primary focus for this role will be on conducting research that provides rich and actionable user insights our product teams need at every stage of the product development lifecycle. You’ll embed with a team of designers, Product Managers, and other cross-functional partners. You’ll work collaboratively with these folks (who are also doing research) to enhance our understanding of users and user behavior and to improve our product decision-making.

What you’ll be doing:

    • Planning and executing research projects from start to finish, which may include recruiting, study prepping, analyzing data, synthesizing research, and communicating findings to stakeholders
    • Collaborating and partnering with other researchers, product designers, and product managers to conduct research
    • Conducting practical and impactful research across the product lifecycle, from generative to evaluative and everywhere in between
    • Bringing insights about users using a variety of methods - surveys, interviews, log analysis, usability studies, diary studies, ethnographic observation, or a new method not currently in our toolkit
    • Sharing findings with designers, engineers, product managers, and others, leading to a more informed and more empathetic product team
    • Participating in outreach to the company by teaching, telling stories, and soliciting perspective
    • Contributing to and curating insights from the research repository 

More specifically, we’re looking for someone with:

    • Masters Or PhD in Human-Computer Interaction, Sociology, Psychology, Information Science, Computer Science (or similar), or equivalent experience
    • 5+ years of related experience conducting research at customer-focused, fast-paced tech companies delivering customer value quickly to the market
    • Expertise with a variety of qualitative and quantitative research methods 
    • A deep understanding of research methodologies and the ability to select the best method, given project and research goals
    • Experience managing projects involving cross functional teams
    • Excellent communication skills
    • Experience analyzing and summarizing data for a variety of audiences 
    • Collaborative approach 
    • Ability to work on multiple projects simultaneously in a fast-paced, fast-changing environment 

Bonus points:

    • Previous experiences with IT-related technologies
    • Experience with UX research in B2B & regulated industries
    • Experience implementing a research repository 
    • Experience enabling non-UX Researchers to conduct meaningful research
    • Experience with video editing
    • Experience with unmoderated testing platforms  
    • Quantitative data analysis chops 
In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role is $110,000-$131,000, including base salary and any related bonuses or commissions.  JumpCloud provides comprehensive benefits, including medical, dental and vision insurance, short and long term disability, life insurance and a 401k savings plan.  We have an unlimited vacation policy. 

Where you’ll be working 
All our roles are remote in the U.S. unless otherwise specified.  Our Headquarters is in the Denver/Boulder, CO area. Once we reopen our offices you will have the opportunity to remain fully remote (in the U.S.), work from one of our office locations (CO only currently) or flex your time. 

Why JumpCloud?  
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.   

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.