Senior Salesforce Administrator

Austin, TX - Remote /
Business Support Systems /
Full Time
About JumpCloud
Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud, we’re looking for best-in-class talent to help define the future of modern identity and device management from the ground up.

JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, Grab, ClassPass, Uplight, Beyond Finance and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group.

As a Senior Salesforce Administrator you will be responsible for executing the configuration, support, maintenance and improvements of our CRM platform. In this role, you will work with numerous departments including Finance, Support, Sales, Marketing and the core technology team. You will report into the Business Support Systems team and be responsible for managing our core Salesforce-based sales, support site, and knowledge base systems. This is a fast-paced position with the capability to help automate the many business processes that surround our SaaS application.

Your Skills and Qualifications:

    • 4+ years of hands-on experience with Salesforce Administration, experience with CPQ is a plus. 
    • Experience managing all administrative functions including user management, workflows, Validation Rules reports and dashboards and custom configurations
    • Proven ability to design and implement new processes that are robust and scalable
    • Proven ability to assist business users by analyzing and mapping business processes to existing Salesforce functionality and developing customizations or using third party apps when necessary.
    • Strong understanding of Salesforce best practices and functionality
    • A demonstrated track record of improving processes and effectiveness of the Salesforce platform
    • Experience with Communities, MuleSoft, NetSuite are a plus
    • Willingness to participate with the team as a Salesforce advocate as we discuss how to solve larger business challenges
    • Self driven and able to effectively manage projects through to completion
    • All JumpCloud development teams are Agile based, so experience with Agile/Scrum is desired
In accordance with the Colorado Equal Pay for Equal Work Act, the approximate compensation range for this role is $130,000 to $160,000, including base salary and any related bonuses or commissions. JumpCloud provides comprehensive benefits including medical, dental and vision insurance, short and long term disability, life insurance and 401k benefits. We have an unlimited vacation policy and also provide commuter benefits for employees in the Denver/Boulder, CO area.

Where you’ll be working 
All our roles are remote in the U.S. unless otherwise specified.  Our Headquarters is in the Denver/Boulder, CO area. Once we reopen our offices you will have the opportunity to remain fully remote (in the U.S.), work from one of our office locations (CO only currently) or flex your time. 

Why JumpCloud?  
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.   

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.