Technical Support Engineer - UK

London /
Sales – Sales /
Full-time
/ Remote
JupiterOne is a fast growing, cyber security company named in America’s Top Startup Employers for 2023 by Forbes and trusted by cloud-first companies like Hashicorp, Databricks, Marqeta, Divvy, Auth0, and more. JupiterOne earned the trust of Fortune 100 customers and gained more than $119M in funding and support from investors, and advisors like Sapphire Ventures, Bain Capital Ventures, Cisco Investments, Splunk Ventures, Intel Capital, and Alpha Square Group.

JupiterOne is a cloud-native cybersecurity platform that provides visibility, compliance, and governance for our customers. Customers use JupiterOne to analyze data from their entire digital environment into a single point of truth, where they are able observe and understand the relationships between assets, collect evidence for security audits, and a whole lot more.


As a Technical Solutions Engineer (TSE), you will provide invaluable support to prospective and current customers in maximizing their ability to use J1 to its fullest potential. This position is based out of London, UK.

What you will do:

    • Provide an excellent customer experience, determining needs, resolving or escalating where appropriate
    • Generalize customer requests to share on the J1 platform (dashboards, alert rule packs, compliance standards, and related documentation)
    • Build custom queries for cybersecurity use cases cross the security stack and publish to public questions
    • Build guides and publish open source scripts on CLI/SDK/API usage to solve security use cases
    • Be able to be assigned to a customer project and deliver on customer outcomes with the customer’s success in mind
    • Build project management dashboards and reports of progress for customer goals

Preferred Qualifications & Skills:

    • 3-5 years of overall experience in Cybersecurity, Engineering, and/or Technical Customer Facing Role
    • BS in an Engineering discipline or Coding Bootcamp Completion
    • Experience in at least two of the following: GraphQL, AWS, Python, Javascript, APIs, SQL


What we offer:

💰 Competitive Salary, plus Annual Bonus eligibility, plus Equity Options
🏝 Flexible Paid Time Off (PTO) plus 🇬🇧 Paid Holidays, including JupiterOne Day on July 21st
🐣 Paid Maternity & Paternity Leave at 100% of your salary
🦺 Paid Time Off to Volunteer every quarter
🏋🏽‍♂️🏊🏼‍♀️ Wellness Activities Reimbursement
🗣 Generous Employee Referral Program
🎉 Fantastic Company Culture - Fun Company Events - Career Growth Potential
🏳️‍🌈 🏳️‍⚧️ ✊🏿✊🏾✊🏽✊🏼✊🏻✊ All are welcome, celebrated, supported, and appreciated!

Why JupiterOne?

We are committed to growing fast with the support of our customers, team, and community. 
We enjoy a culture of excellence among an accomplished group of executive leaders, engineers, sales, and marketing professionals.

Here are some awards we’re proud to share:

JupiterOne named America’s Best Startup Employers by Forbes in 2023
JupiterOne named Best Software Company and Best Small Company in 2023 by InHerSight
JupiterOne named Forbes Top 20 Cybersecurity Startups to watch in 2021
JupiterOne Founder and CEO, Erkang Zheng, selected as The Top 25 Cybersecurity CEOs of 2021
JupiterOne CISO, Sounil Yu, named Winner of the Top 10 CISOs of 2021 and Finalist for Top 10 Cyber Security Experts in the Black Unicorn Awards at Black Hat 2021

This is an opportunity to join a fully funded startup with incredible prospects for growth (career, financial, and personal).

JupiterOne is an equal opportunity employer. We're an inclusive team that is dedicated to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

JupiterOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us at hr@jupiterone.com or 833-578-7663. 

We are unable to provide employment sponsorship at this time.