Technical Solutions Engineer I

Raleigh/Durham | Remote /
Sales – Solutions Architecture /
Full-time
JupiterOne is a fast growing, cyber security company trusted by companies like Hashicorp, Databricks, Marqeta, Divvy, Auth0, and more to secure their digital operations and infrastructure. In less than one year, JupiterOne has earned the trust of Fortune 100 customers and gained more than $49M in funding and support from investors, and advisors like Bain Capital VenturesSapphire VenturesCisco InvestmentsSplunk Ventures, and more.

Our software helps companies create a contextual knowledge base using graphs and relationships as the single source of truth for an organization's cyber asset operations. We help security, IT, and cloud teams answer the questions that matter.

JupiterOne is a cloud-native cybersecurity platform that provides visibility, compliance, and governance for our customers. Customers use JupiterOne to analyze data from their entire digital environment into a single point of truth, where they are able observe and understand the relationships between assets, collect evidence for security audits, and a whole lot more.


As a Technical Solutions Engineer (TSE), you will provide invaluable support to prospective and current customers in maximizing their ability to use J1 to its fullest potential. This position can be remote or based out of headquarters in the Raleigh Durham area.

What you will do:

    • Provide an excellent customer experience, determining needs, resolving or escalating where appropriate
    • Generalize customer requests to share on the J1 platform (dashboards, alert rule packs, compliance standards, and related documentation)
    • Build custom queries for cybersecurity use cases cross the security stack and publish to public questions
    • Build guides and publish open source scripts on CLI/SDK/API usage to solve security use cases

Preferred Qualifications & Skills:

    • 2-3 years of overall experience in Cybersecurity, Engineering, and/or Customer Facing Role
    • BS in an Engineering discipline or Coding Bootcamp Completion
    • Experience in at least two of the following: GraphQL, AWS, Python, Javascript, APIs, SQL


What we offer:
* Competitive Compensation Package with Equity Options
* Medical & Rx Insurance with dedicated Health Advocate & Telemedicine
* Robust Dental and Vision Plans
* Flexible Paid Time Off (PTO)Paid Holidays, including JupiterOne Day on July 21st
* Paid Maternity & Paternity Leave at 100% of your salary
* Wellness Program Offerings (Physical, Mental, & Financial)
* Reimbursement for Gym Memberships and/or Fitness Equipment
* 401(k), Life Insurance, STD/LTD Options
* Generous Employee Referral Program
* Fantastic Company Culture - Fun Company Events


Why JupiterOne?

We are committed to growing fast with the support of our customers, team, and community. 

We enjoy a culture of excellence among an accomplished group of executive leaders, engineers, sales, and marketing professionals. Here are some awards we’re proud to share:

JupiterOne named Forbes Top 20 Cybersecurity Startups to watch in 2021
JupiterOne Founder and CEO, Erkang Zheng, selected as The Top 25 Cybersecurity CEOs of 2021
JupiterOne CISO, Sounil Yu, named Winner of the Top 10 CISOs of 2021 and Finalist for Top 10 Cyber Security Experts in the Black Unicorn Awards at Black Hat 2021

This is an opportunity to join a fully funded startup with incredible prospects for growth (corporate, financial, and personal).

We're an inclusive team that is dedicated to creating a diverse environment and proud to be an equal opportunity employer.

Due to current limitations our company is not able to sponsor international employees working in the United States at this time.