Technical Account Manager

Raleigh/Durham
Sales – Customer Success /
Full-time /
Hybrid
JupiterOne is a cutting-edge cybersecurity company named in America’s Top Startup Employers for 2024 by Forbes that empowers organizations to manage and secure their digital assets. We offer a platform that enables customers to gain unparalleled visibility into their cyber risk, ensuring they can proactively identify and mitigate vulnerabilities.

JupiterOne earned the trust of Fortune 100 customers and gained more than $119M in funding and support from investors, and advisors like Sapphire Ventures, Bain Capital Ventures, Cisco Investments, Splunk Ventures, Intel Capital, and Alpha Square Group.

The JupiterOne Technical Account Manager (TAM)  is a highly technical, customer-focused role that will require ongoing solutions development for our largest customers - learning about their needs and guiding them to maturity on the JupiterOne platform, while helping them achieve their unique and potentially complex business cases. This includes managing the development of custom solutions or professional services and potentially executing on these needs with team members when required. A lot of your work will be customer facing, platform, product, and engineering focused - so we'll be counting on your subject matter expertise and communication skills. The sales and engineering teams will be right there with you as we work together to build JupiterOne.

We're looking for people who have experience in software architecture, information security, as well as technical account management, customer success, consulting, sales engineering, or business development. The ideal candidate wants to focus their energy on understanding our most sophisticated customers' business needs and helping them succeed with JupiterOne in order to drive business growth and minimize redundant efforts.

Preferred Skills and Qualifications:

    • 8+ years of technical work experience with expertise in implementation and consulting
    • Experience working in a technical account management, solutions architecture, or consulting capacity in the cybersecurity industry
    • CISSP, AWS Solution Architect certification a plus
    • Deep knowledge of enterprise security challenges and a desire to solve those challenges
    • Desire to actively grow customer usage of our platform and find enjoyment in our customers' success
    • Effectively communicates across customer facing and internal engineering teams leading efforts on both sides to successful outcomes
    • Innate desire to achieve exceptional customer satisfaction results
    • Finds value in improving processes and automating everything
    • Rapidly responds to customer requests; does not avoid tough conversations
    • Intimately understand the importance of visibility for information security operations
    • Practical experience with securing cloud architectures (AWS, Azure, GCP)
    • Practical knowledge of programmatic interaction with GraphQL APIs
    • Experience with one or more security compliance frameworks (PCI DSS, SOC II, FedRAMP, HIPAA, etc.)
    • Deep knowledge of the security needs of technical, enterprise level organizations
    • Experience working with open source projects (reporting bugs, submitting fixes, managing projects)
    • Experience working in Agile team environments building and maintaining commercial software
    • Experience working in small companies and ability to carry multiple responsibilities in achieving customer satisfaction
What we offer:

💰 Competitive Salary, plus Annual Bonus eligibility, plus Company Equity
🩺 Medical & Rx with Telemedicine (including domestic partners)
🦷 Robust Dental and 🤓 Vision Plans (includes adult orthodontics!)
🆓 Zero cost medical/dental/vision options for employee only coverage
🏝 Flexible Paid Time Off (PTO) plus 🇺🇸 10 Paid Holidays, including JupiterOne Day on July 21st
💸 Paid Personal Vacation (airfare, hotel, and entertainment)*
🐣 Paid Parental Leave at 100% of your salary
🦺 Paid Time Off to Volunteer every quarter
🏋🏽‍♂️🏊🏼‍♀️ Wellness Activities Reimbursement*
➕ 401(k), Life Insurance, Short Term / Long Term Disability Options
🗣 Generous Employee Referral Program
*Minimum employment tenure required for some benefits and perks

🎉 Fantastic Company Culture - Fun Company Events - Career Growth Potential

🏳️‍🌈 🏳️‍⚧️ ✊🏿✊🏾✊🏽✊🏼✊🏻✊ All are welcome, celebrated, supported, and appreciated!



Why JupiterOne?

We are committed to growing fast with the support of our customers, team, and community. 
We enjoy a culture of excellence among an accomplished group of executive leaders, engineers, sales, and marketing professionals.

Here are some awards we’re proud to share:

JupiterOne named America’s Best Startup Employers by Forbes in 2023
JupiterOne named Best Software Company and Best Small Company in 2023 by InHerSight
JupiterOne named Forbes Top 20 Cybersecurity Startups to watch in 2021
JupiterOne Founder and CEO, Erkang Zheng, selected as The Top 25 Cybersecurity CEOs of 2021
JupiterOne CISO, Sounil Yu, named Winner of the Top 10 CISOs of 2021 and Finalist for Top 10 Cyber Security Experts in the Black Unicorn Awards at Black Hat 2021

This is an opportunity to join a fully funded startup with incredible prospects for growth (career, financial, and personal).

JupiterOne is an equal opportunity employer. We're an inclusive team that is dedicated to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

JupiterOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us at hr@jupiterone.com or 833-578-7663. 

We are unable to provide employment sponsorship at this time.