Solutions Engineer, EMEA
London
Revenue /
Full-Time /
On-site
About Kandji
Kandji is the Apple Device Management and Security Platform. Kandji empowers companies to manage and secure Apple devices in the enterprise and at scale. By centrally securing and managing Mac, iPhone, iPad, and Apple TV devices, IT and InfoSec teams can save countless hours of manual, repetitive work with features like one-click compliance templates and more than 150 pre-built automations, apps, and workflows.
Device Harmony is our vision for tearing down the wall between IT and InfoSec to keep every Apple user secure and productive, using connected intelligence and automation. By choosing a career with Kandji, you will play an integral role in contributing to making our vision a reality. Backed by world-class investors such as Tiger Global, Greycroft, B Capital Group, Okta Ventures, the Spruce House Partnership, and First Round Capital, Kandji has raised over $100+M in capital to date.
Trusted by industry leaders, Kandji’s rapidly growing customer base includes companies like Ramp, Notion, Netskope, Noom, Turo, Groupon, VoxMedia, and more.
Recognized for its award-winning products, Kandji was recently named the #1 fastest-growing app in Okta’s 2023 Businesses at Work Report and a G2 Best Software 2023 Award Winner for Fastest Growing Products!
The Opportunity
As a Solutions Engineer at Kandji, you will be working directly with our Solutions, Sales, Support, and Product teams. You will share your expertise in Apple device management to guide team members to understand the problems we are trying to solve, help customers to understand how Kandji can help them solve complex technical workflows, and resolve any technical challenges that arise in that process. You delight customers with your insight into how Kandji can solve business and technical problems. You’re an important part of turning prospects into customers and set the tone for the quality technical resources and support that Kandji provides. You’ll also act as the voice of the customer by sharing customer feedback and insights with our Product team and reporting issues to our engineers.
We pride ourselves on creating world-class experiences for our customers. Our customers rely on Kandji to ensure their Apple devices are managed and secured properly. We want to make sure that if they have questions, that we go beyond answering the question and provide the right solution. Our team's top priority is to make our customers' lives better and that means we need to ensure their interactions with Kandji are accurate, informative, and helpful.
How you'll make a difference day to day
- Work with the Solutions team to develop technical resources including scripts, API examples, training, documentation for product features, and represent Kandji to customers, partners, and the larger community of Apple Admins.
- Work hand-in-hand with the Succes and Sales teams by participating in calls with existing and potential customers to show them a demonstration of Kandji in action. You’ll provide commentary, detailed technical explanations, and examples based on your experience with managing Apple devices with MDM and other tools.
- Communicate efficiently and effectively with our customers throughout sales and support interactions by email. Your writing is clear, direct, and friendly.
- Coordinate with the sales team to prepare for sales meetings by researching potential customers, reviewing information from discovery calls, and tailoring your comments to the needs of each customer and their position in the sales cycle.
- Be an encyclopedia of knowledge about how Kandji works - our existing and potential customers represent a wide range of needs across Apple hardware, wireless connectivity, and software products, so you need to be ready for anything.
- Influence our processes and shape the tone of our onboarding as we work with customers from around the world.
- Become our customers' best advocate; you’ll funnel customer feedback to our product and engineering teams so we can make sure we’re building features our customers will love.
- Ensure every customer has a great experience - our tight-knit team prides itself on providing excellent, personalized interaction throughout the sales and onboarding process, so you’ll need to be able to tailor your communication style to maintain the Kandji standard.
- Work directly with our Support team to identify any issues and make sure they’re resolved while keeping our customers informed every step of the way. You’ll handle some Tier 2/3 tickets and write support articles as part of your normal week.
- Provide technical training and lead sales enablement activities to ensure our team is prepared to explain how Kandji works, where we fit in the Apple ecosystem, and how we can solve problems with our customers.
- 40% of your time is spent on pre-sales calls, 30% on post-sales support activities, and 30% on internal projects and collaboration.
- 25-50% travel may be required in the future.
- Required to work on-site 5x a week in our London office.
We’d love to hear from you if you have
- 5+ years of work experience managing Apple devices, preferably as an engineer in a consulting, pre-sales technical, or a professional services role.
- An excellent understanding of Apple macOS, iOS, and iPadOS and core services like Apple Business Manager / Apple School Manager, MDM, Automated Device Enrollment, Apple Push Notification Service, Apps & Books, etc.
- Fluency with shell scripting, Python, and/or the macOS command line; comfortable using Terminal to execute commands or run scripts.
- Great problem-solving abilities, a curious nature, and a genuine interest in learning new technology in a fast-paced startup.
- The ability to rapidly switch gears across tools while retaining focus on the bigger picture.
- Excellent communication and writing skills with the ability to explain complex topics in easy to understand and concise language.
- Strong emotional intelligence; ability to intuit customer sentiment and match their tone to ensure you communicate in the method they’ll relate to most.
- Exceptional ability to collaborate across multiple teams and represent technical details to different audiences.
Nice to haves, but NOT required
- Experience helping customers understand MDM as a sales engineer, trainer, or an IT leader.
- Hands-on experience with multiple Mobile Device Management (MDM) solutions like Jamf Pro, Workspace One UEM, etc.
- Experience with large Apple device deployments.
- Experience troubleshooting IT issues on Apple devices, including Mac, iPhone, and iPad. Experience with support tools and platforms like Salesforce, Zendesk, and JIRA. Experience working with Enterprise customers to help resolve complex technical issues.
- Knowledge and experience using Apple devices in an Enterprise setting and integrating with printers, routers, Wi-Fi access points, directory services, Kerberos and SSO, enterprise applications, and more.
- You understand how the internet works (i.e. DNS, HTTP, TLS, Certificates, etc).
Benefits & Perks
• Competitive salary
• 100% private healthcare coverage reimbursement for individual and dependents
• HealthShield Cash Plan
• Workplace Pension (Employer 4%/ Employee 5% of gross salary)
• 20 days PTO
• 8 paid holidays per year
• 10 sick/wellness days per year
• Equity for full-time employees
• Kandji Wellness Week Off July 1 - July 5, 2024
• Up to 16 weeks paid leave for new parents
• Paid Family and Medical Leave
• Modern Health - Mental Health Benefits - Individual and Dependents
• Fertility Benefits
• Working Advantage Employee Discounts
• Monthly Utilities stipend
• Gym Membership
• Lunch 5 Days/Week
• Exciting opportunities for career growth
• An outstanding, inclusive culture
We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
At Kandji we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
Kandji is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
