IT Support Specialist
Miami
Information Technology /
Full-Time /
On-site
About Kandji
Kandji is the Apple device management and security platform that empowers secure and productive global work. With Kandji, Apple devices transform themselves into enterprise-ready endpoints, with all the right apps, settings, and security systems in place. Through advanced automation and thoughtful experiences, we’re bringing much-needed harmony to the way IT, InfoSec, and Apple device users work today and tomorrow.
Some of the smartest money in tech has partnered with Kandji to realize our vision, including Tiger Global, Felicis, Greycroft, First Round Capital, and Okta Ventures. In July 2024, Kandji raised $100 million in capital from General Catalyst, bringing Kandji’s valuation to $850 Million.
Since Kandji’s Series C in 2021, the company has seen a 600%+ increase in annual recurring revenue, and its customer base has grown nearly 4X across 40+ industries. Notable customers include Allbirds, Canva, and Notion, and the company has partnerships with such industry giants as ServiceNow, AWS, and Okta.
Kandji was also named to Forbes’ Next Billion Dollar Startup List 2023 and recognized as a top venture-backed startup with the potential to reach unicorn status.
The Opportunity
We’re looking for an IT Support Specialist I to join our growing IT team. This is a foundational role focused on providing frontline support to our internal teams. You’ll handle support tickets, troubleshoot day-to-day software and hardware issues, manage access requests, and document IT processes. You’ll also work closely with cross-functional partners across Security, Compliance, Workplace, and HR to ensure smooth onboarding, secure access, and responsive IT operations.
What We Value in This Role
This role is perfect for someone early in their IT career who brings a strong sense of ownership, excellent communication skills, and a genuine passion for helping others.
The ideal candidate brings:
Transparent communication — you keep teammates in the loop and don’t hold things back
A helpful attitude with healthy boundaries — you’re willing to jump in, but you think critically before saying yes
Curiosity and self-motivation — you're a self-starter who enjoys learning and figuring things out
Team-first mindset — you’re collaborative, approachable, and ready to work across functions
Accountability — you take ownership of your work and follow through without needing to be chased
How You’ll Make an Impact
- Respond to internal IT support tickets and resolve common hardware, software, and access issues.
- Troubleshoot and support employee devices, peripherals, and business applications.
- Manage access requests including user provisioning, deprovisioning, and app assignments.
- Collaborate with HR to support employee lifecycle management processes.
- Partner with Security and Compliance teams to maintain secure IT practices.
- Collaborate with the Workplace team to manage and maintain corporate assets throughout the entire device lifecycle—from purchase to deployment, support, and eventual disposition.
- Maintain and update internal documentation and IT knowledge base articles.
- Participate in the deployment of new tools, systems, and product features.
- Participate in on-call rotating shifts to provide general IT support to the global team as needed.
Minimum Qualifications
- 1–3 years of experience in an IT support, help desk, or a similar role
- Familiarity with ticketing systems (e.g., Jira Service Management) and request handling
- Basic understanding of identity and access management platforms like Okta
- Basic or intermediate knowledge and experience administering at least one of the following: Google Workspace, Slack, Apple MDM software, and other modern technologies.
- Excellent written and verbal communication skills
- Organized and detail-oriented with a proactive approach to problem-solving
- Strong collaboration skills and the ability to work with teams across the organization
- Hardware troubleshooting and management experience.
- A desire to be a part of a world-class IT organization and set the standard for the NEW modern IT
Nice to Haves
- Familiarity with scripting (Bash, AppleScript, or Python)
- Understanding of AV in-office infrastructure and troubleshooting
- Understanding of basic networking concepts (Wi-Fi, VPN, DNS)
- Exposure to working within established IT support workflows or service delivery frameworks
- Experience in a high-growth startup environment
Benefits & Perks
• Competitive salary
• 100% individual and dependent medical + dental + vision coverage
• 401(k) with a 4% company match
• 20 days PTO
• Kandji Wellness Week the first week in July
• Equity for full-time employees
• Up to 16 weeks of paid leave for new parents
• Paid Family and Medical Leave
• Modern Health - Mental Health Benefits - Individual and Dependents
• Fertility Benefits
• Working Advantage Employee Discounts
• Free onsite fitness center
• Free parking
• Lunch 5 days/week
• Exciting opportunities for career growth
• An outstanding, inclusive culture
We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
At Kandji we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
Kandji is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
