IT Support Technician
Carrollton, TX
ITOC – ITOC Dallas /
Full Time Non Exempt /
On-site
Job Description
Will work in a 24x7 Operation Center environment performing a wide variety of tasks to include:
1) Problem troubleshooting and resolution, including interaction with site contacts, carriers, vendors, and various departments in both KDDIA and KDDI Japan.
2) Ensure tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure.
3) Provide periodical updates to customers and various internal departments.
4) Resolve critical system issues on a 24x7 basis, including notification, coordination and dispatch of individuals from various functional groups and providers.
5) Perform internal system maintenance activity.
6) Monitor the status and performance of KDDIA's services and facilities.
7) Handing remote hand requests from related party.
8) Perform KDDI related site inspection.
9) Primary location for this job is listed in the above. However depend on the project status, other location in Plano, TX area will be assigned temporarily.
Qualification / Requirement
1) Has basic understanding of Networking and IT infrastructure.
2) Clear communicator both written and verbal.
3) Capable of multi-tasking, time management and prioritization of workload.
4) Ability to assess faults, priorities, respond and escalate accordingly.
5) Willing to learn and develop new skills.
6) Co-operate with teammates and other departments.
7) Always think “Customer first”.
8) CCNA, CCNP are preferred.
Working hours
24/7 Shift rotation (7:00-19:00 / 19:00-7:00 CT) include weekends and holidays.
Job Type: Full-time
Work authorization: United States (Required)
Work Remotely: No
Benefits
Medical & Dental & Vision- Full Time Only
Basic Life Insurance and AD&D
Short-Term Disability Insurance
Flexible Spending Account (FSA)
Employee 401 (K) Savings Plan
Vacation Time
1st year Ten (10) days Prorated
2nd year (12) days
3rd year (14) days
4th year (16) days
5th year (18) days
6th and after (20) twenty days
Thirteen Paid Holidays per year
Sick Time
Tuition Reimbursement Program
KDDI America, headquartered in New York, is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals. We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries. Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition. We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where.
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