1.Job Summary 

Network & System Engineer who can maintain, trouble shoot  and Support Client network systems (PC, Servers, any Cloud system, Router, Firewall, Switch, WIFI), as well as implement network and system installation plans based on the specifications. 

•Maintenance Work

•Helpdesk work

•Design & Deployment work 

Essential Functions :

•Attend requisite internal meetings.

•Attend requisite external (customer, vendor) meetings.

•Report daily, weekly, monthly and in a timely manner projects and operations to supervisor.

•Collaborate with team, and others.

•In order to accomplish assigned tasks, improve skill and performance. 

Maintenance work (Tier2)

For the system issue/problem which KDDIA shall manage, the following action shall be taken as a Tier2 according to the SLA;

• Pay attention to the customer inquiries and/or system alarm.

• Respond to customer inquiries via e-mail/phone and solving their issues/problems.

• Collaborate with the vendor for solving the system issue/problem if needed.

• Manage the inquiry/issue/problem from the beginning to the end and close the case.

• Propose and/or improve the system in order to reduce the customer's issue/problem. 

• Propose and/or improve the monitoring system in order to resolve the issue/problem proactively.

• Document the outage/system problem report.

Help Desk work (Tier1)

For the inquiry/issue/problem from our customer, the following action shall be taken as a Tier1 according to the SLA;

• Pay attention to the customer inquiries and/or system alarm/monitoring.

• Respond to customer inquiries via e-mail/phone and solving their issues/problems.

• Manage the inquiry/issue/problem from the beginning to the end and close the case.

Network and System Design work

For the system integration project, the following task shall be performed and completed;

•Create design document based on the requirement definition.

•Docs.) Inventory sheet, Parameter sheet, Logical/Physical Diagram, Test Item List/Schedule/Procedure, OM Manual etc.

Deployment work 

For the system integration project, the following task shall be performed and completed;

•Perform the configuration/setup work according to the kitting procedure and record the configuration/setup work log.

•Implement, setup and test at customer site.

Medical & Dental & Vision- Full Time Only

Basic Life Insurance and AD&D

Short-Term Disability Insurance

Flexible Spending Account (FSA)

Employee 401 (K) Savings Plan

Vacation Time

1st year Ten (10) days Prorated

2nd year (12) days

3rd year (14) days

4th year (16) days

5th year (18) days

6th and after (20) twenty days

Thirteen Paid Holidays per year

Sick Time

Tuition Reimbursement Program

KDDI America, headquartered in New York, is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals. We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries. Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition. We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where.

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