Lead Desktop Administrator

Menlo Park, CA /
User Ops /
/ On-site
Who is KDInfotech?

KDInfotech offers small and medium sized businesses solutions and support with all aspects of their infrastructure nationwide. We develop, manage, and partner on projects such as, application support, network administration, communication systems, and workstation performance. We like to call ourselves IT Partners that will come in and help in any situation necessary. As a fast growing successful company, we are redefining how tech support benefits our clients.

A Day in the Life of our Lead Desktop Administrator

Our Lead Desktop Administrator's are responsible for all Daily IT Operational needs. They support our clients in the BioTech Industry by understanding their network and systems needs before implementation, and will be working towards managing and maintaining systems. On the daily, they support hardware, software, SaaS, and related wireless/VPN technologies. They will also occasionally be in charge of new hire orientation as it relates to IT, onboarding/offboarding, MiFis, and Clinical Ops Chromebook. Our Leads will be the escalation POC for the helpdesk team. They own a firm understanding of how and why KPIs are a crucial part of the role, and creating reporting/documentation are vital in the growth of the team.

Who Should Apply 

We welcome all applicants that have a proven background in mentoring and leading help desk and/or desktop teams in  MacOS/JAMF and Windows/ Active Directory environments. G Suite administration and working in Lab and HIPAA regulated environments is strongly preferred in this role. If you are excited  to prioritize customer relationships, communicate effectively with technical and non technical staff, and would like to make an impact in an organization and peer growth, we encourage you to apply. 

This is a fully onsite position. You are required to be fully vaccinated for this position

Daily Objectives

    • Handle user issues via walkups, emails, chat, and tickets as they arise 
    • Take charge of Inventory tasks for the team 
    • Configure and ship out hardware (laptops, MiFi devices, etc)
    • Onboarding/Offboarding of employees 
    • Supporting all-hands meetings for the organization
    • Monitor and track KPI’s for the desktop team 
    • Responsible for knowledge base maintenance and development
    • Act as the point of contact for the Help desk team 

Qualifications and Skills

    • 4+ years of experience in a Desktop Support role 
    • 1+ years of experience in a lead role 
    • Working experience with MacOS
    • Experience using ServiceNow or similar helpdesk tool
    • Experience with Windows in AD environment
    • G Suite administration experience 
    • Experience with Microsoft Office 
    • Experience with JAMF preferred
    • Experience with working in a laboratory and/or HIPPA environment preferred

Why work for KDI? 

KDI offers leading edge benefits to all of our team members that include but are not limited to; 

Unlimited PTO and Sick days
PPO and HMO options for Medical Benefits
Dental and Vision Benefits 
401k Match
Work from home flexibility 
Cell phone reimbursement options