Support and Service Consultant

Lviv
Product Development – Customer Service
Full time, permanent contract
About our Company
Keepit is a fast-growing IT company that specializes in Cloud-to-Cloud backup. The company has received great support from partners, investors, and customers and is now rapidly expanding. Keepit is owned by two, who have long experience with successfully building up IT-companies. The company has a unique company culture, talented Team and is a cool working place! 

About the job
Provide quality customer service to customers. Resolve customer issues, cooperate with developers to help in solving particular cases, answer questions via email, and support Social Media. 

Responsibilities 
- Provide first and second level email support, product guidance and problem resolution to our customers.
- Perform basic troubleshooting to determine when a product requires development. 
- Provide product assistance and support for specifications, performance, connections, setup, features, applications and basic information.
- Conducting on-boarding sessions to new customers and providing follow-ups.

You will work up to 150 hours per month on a shift schedule. The shift  will last 9 hours. As you are part of a 24/7 Support team you should expect to sometimes work on holidays, but you can always trade shifts with your colleagues.

Requirements
- At least Upper-Intermediate written and spoken English
- Decent technical understanding or some IT-relevant skills or experience
- Willingness to work nights and weekends - in a rotation with other supporters.
We offer:
An exciting and challenging job in a successful business. Our culture is characterized by a positive tone, commitment and result-oriented professionalism, heavily influenced by excitement for what we do.
Unique working environment where your opinion matters.
Competitive salary.
Career and professional growth.
Long-term employment with 20 working-days paid vacation and other social benefits.
State of the art, cool, centrally located office with warm atmosphere which creates really good working conditions.

If all above describes you, Keepit hopes to have you as our new team member to help us grow in the direction that sustains Keepit’s culture of many different talents and nationalities within an informal and trusting environment.