Solutions Engineer (EMEA)

Remote, Eastern Europe /
Revenue – Solutions Engineering /
Full-Time

About Kentik

Kentik is the network observability company. Our platform is a must-have for the network front line, whether digital business, corporate IT, or service provider. Network professionals turn to the Kentik Network Observability Cloud to plan, run, and fix any network, relying on our infinite granularity, AI-driven insights, and insanely fast search. Kentik makes sense of network, cloud, host, and container flow, Internet routing, performance tests, and network metrics. We show network pros what they need to know about their network performance, health, and security to make their business-critical services shine. Networks power the world’s most valuable companies, and those companies trust Kentik. Market leaders like IBM, Cisco, Box, and Zoom rely on Kentik for network observability. Visit us at kentik.com and follow us at @kentikinc.

About the role

Do you love helping customers implement innovative solutions and solve technical problems? Do you have a passion for learning about the latest technologies? Do you have a knack for helping customers understand the unique business value that a technical solution provides? Are you ready to bring a combination of technical skills, business acumen, and a do-whatever-it-takes attitude to help customers successfully leverage the Kentik solution to transform their businesses?

Kentik is looking for a Solutions Engineer in Germany to support our growing sales team and help bring the Kentik solution to market. This is an excellent opportunity to join one of Kentik’s most important technical teams, work with some of the best and brightest engineers in the industry, and develop your skills within one of the most innovative companies in the networking space. Solution Engineers at Kentik have the opportunity to help shape our product strategy and enable a broad set of use cases by working directly with our customers.

Responsibilities

    • Manage all technical aspects of the sales process including product demonstration, proof of concept, customer on-boarding, and feature requests
    • Respond to RFIs, RFPs, and RFQs
    • Assist marketing in identifying opportunities to expand product marketing collateral to help close sales opportunities
    • Champion of listening to customer requirements to channel product feedback and feature requests to the product management organization
    • In collaboration with Customer Success, post-sales engineering check-ins with customers to maintain high customer success rates, share new features and product roadmap, and help customers integrate with their own in-house tools and systems
    • Work in tandem with account team to meet or exceed monthly, quarterly, and annual booking objectives
    • Attend trade shows, conferences, and meetups (post-COVID)
    • Travel to customers in designated territory (post-COVID)

Requirements

    • Germany based candidates are preferred but open to candidates in surrounding countries, including Switzerland and the Netherlands
    • Bilingual in English and German (bonus points if you speak other European languages!)
    • A minimum of 5 years experience in a high tech sales/solutions engineering or systems/network engineering role
    • Bachelor’s degree or equivalent experience
    • Strong verbal and written communication skills
    • Ability to conduct technical conversations with prospects ranging from staff-level engineers and architects to senior executives
    • Experience managing Cisco/Juniper routers and your own Linux servers
    • Strong understanding of routing, switching, BGP, MPLS, and NetFlow/IPFIX/sFlow technologies
    • Programming proficiency in a scripting language
    • Understanding of DDoS attacks and basic mitigation methods
    • Willingness to travel as needed (post-COVID)

Preferred Qualifications

    • Previous work experience selling to network and systems engineers and architects from Tier 1 and 2 carrier accounts.
    • Background or product interest in security, performance, monitoring, and/or infrastructure space
    • Scripting proficiency in Python, Bash, Ansible, or Perl
    • Basic database and/or SQL experience
    • Familiarity with open source technologies such as Elastic, Grafana, and Prometheus
    • Experience dealing with big data systems such as hadoop/mapreduce, time series data (e.g., opentsdb) and NoSQL databases
    • In depth knowledge of one or more public cloud architectures (e.g. AWS, GCP, Azure)
    • Early member of a sales team at a hyper-growth startup
Why work at Kentik?

We offer a competitive salary, first-rate benefits and the chance to work at a fast-growing, well-funded startup that builds something special: the industry's most powerful observability platform for the network professional. You will have the opportunity to work alongside world-class engineers, network experts, and technology thought leaders to build the future of digital operations. Kentik is headquartered in San Francisco with team members around the world.