Operation Center Engineer 1
India (Hyderabad)
Engineering /
On-site
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
Overview
We are seeking a skilled and proactive Windows Engineer to join our 24/7 Operations
Center, operating from the office. This role involves providing L1 and L2 support,
ensuring the health, availability, and performance of our Windows server environments.
The ideal candidate will have a keen interest in incident management, automation, and
monitoring tools, with the ability to react swiftly to alerts and resolve issues effectively
Roles and Responsibilities
- Respond to and resolve support incidents, automated alerts, and product issues generated by monitoring tools.
- Troubleshoot issues within the Windows technology stack using technical and analytical skills.
- Manage and maintain automation tools, providing feedback for process improvements.
- Provide empathetic and customer-focused responses to internal and external stakeholders, acknowledging operational pressures.
- Ensure timely and effective communication of incidents to business units, leadership, and customers.
- Maintain and contribute to documentation, such as knowledge base articles, runbooks, and resolution steps.
- Log incidents, ensuring all necessary fields are completed, and close cases in line with SLAs/OLAs.
- Take ownership of technical issues and escalate them to higher support levels when needed.
- Contribute to KB articles and identify issues in runbooks to enhance resolution processes.
Skills / Knowledge & Experience
- Essential
- Experience in managing and supporting Windows Server environments.
- Familiarity with Microsoft Office 365 core products.
- Experience with Virtualization technologies like Hyper-V and VMware.
- Knowledge of Backup technologies such as Rubrik or NetBackup.
- Good communication skills and attention to detail.
- Analytical and problem-solving mindset with a strong team player attitude.
- Ability to prioritize workload and understand the importance of flexibility and customer service.
- Capability to troubleshoot and solve basic problems independently and escalate more complex issues as required.
- Ability to work unsupervised when necessary, including on-call support outside of standard hours.
- Basic understanding of Data Center facilities, AWS, and core infrastructure
Desirable
- Experience with Cloud Technologies (AWS, Azure).
- Familiarity with system monitoring tools that support proactive interventions to prevent service impact.
- Understanding of ITIL or other service management frameworks.
- Previous experience working in a 24/7 Infrastructure Operations environment
Additional Information
- This position is work from office, requiring presence during all shifts, including nights and weekends as part of the 24/7 Operations Center and office cab transport is provided for all shifts.
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
