Sales Renewal Executive (12 Month Maternity Cover)
UK (Leeds)
Customer Support /
Employee /
Hybrid
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
Purpose of the role
Ensuring that our customers receive excellent customer service is critical to the achievement of Keyloop's strategic plans for growth and profitability.
We are seeking a proactive and customer-focused Sales Renewals Executive to join our busy Keyloop team based in Leeds, UK. This role involves making outbound calls to our dealerships customers to schedule showroom or telephone appointments to discuss their financial options.
The ideal candidate will have excellent communication skills and a passion for delivering exceptional customer service. Full training will be given to the successful candidate in person.
Please note: this is a part time role totalling 19.5 a week, 3 days a week.
Key Duties & Responsibilities
- Making and receiving calls from our customer with a view to book them into a dealership to discuss their vehicle finance agreement options ensuring a rapport is built and you understand their needs.
- Follow up on leads, service reminders or marketing campaigns.
- Co-ordinate with dealership staff to ensure availability and avoid scheduling conflicts
- Accurately record customer interactions and information in our system
- Accurately update customer records with new contact information and preferences in line with data protection regulations
- Maintain a professional and courteous tone in all communications.
Skills and Attributes
- Excellent verbal communication
- Attention to detail and the ability to organise your own diary
- Ability to influence and overcome objections
- Customer-focused mindset
Experience required
- Strong English verbal communication skills
- Experience of supporting customers to a high level of performance and customer satisfaction
- Great experience of IT skills
- Experience of customer service or call centre roles is highly preferred.
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
