Business Relationship Manager, IT

UK (Reading)
Information Technology /
Employee /
Hybrid
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Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
 
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
 


Nature of work completed in the job:
 
As an IT Business Relationship Manager at Keyloop, you will play a pivotal role in creating, establishing & maintaining strategic relationships between IT and the Keyloop business. You will be responsible for building credibility, trust and true partnership to support business growth and enhance the customer experience.
This role requires an understanding of SaaS business models, with a particular focus on business wide transformation as well as functional transformation.  
This is a new construct in the IT Department and after a successful POC we are now ready to embark on building this out to an established function within IT. Proven experience in this space is a must and the ability to building a ’Best in Class’ function and take something from low maturity into a high performing function with such things as collateral & artefacts we need to establish this as a key success factor for IT.
 
This is a construct in IT which is a fast-transforming IT department so a willingness to adapt and change in transforming world is a must and being outcome and value driven.

Duties and Responsibilities:

    • Strategic Alignment
    • Develop a deep understanding of the business’s & functional departments strategic objectives and processes.
    • Ensure that IT are underpinning the business units’ initiatives and are aligned with business goals and contribute to the overall strategy.
    • Participate in the strategic planning process to identify IT needs and opportunities.

      • Relationship Management
    • Build and maintain strong relationships with key stakeholders in the business units.
    • Act as a trusted advisor to the business on IT-related matters.
    • Facilitate regular meetings with business units to discuss current and future IT needs.

      • Project Management
    • Oversee IT projects from conception to completion, ensuring they meet business requirements and are delivered on time and within budget for the business unit
    • Coordinate with project managers and IT teams to ensure successful project delivery.
    • Monitor project progress and provide regular updates to stakeholders.

      • Service Management
    • Ensure IT services meet the needs of the business and are delivered effectively.
    • Establish interlock with Service Mgmt. team to monitor and report on service performance, identifying areas for improvement.
    • Work with IT Service Engineering & Service Mgmt. teams to resolve service issues promptly.

      • Communication
    • Serve as a point of contact between the business and IT.
    • Facilitate clear and effective communication between business units and IT teams.
    • Communicate IT strategies, projects, and services to business stakeholders.

      • Requirements Gathering
    • Collaborate with business units to identify and document IT requirements.
    • Work with IT teams to translate business needs into technical requirements.
    • Ensure that business requirements are clearly understood and addressed by IT solutions.

      • Continuous Improvement
    • Identify opportunities for improving business processes through IT solutions.
    • Promote the use of IT innovations to enhance business performance.
    • Encourage a culture of continuous improvement within IT and business units.

Knowledge and Experience:

    • Knowledge
    •   Level of knowledge of principles, concepts within speciality area and company business:
    • Previous IT Business Partner experience
    • Proven experience in building and maintaining relationships with internal key stakeholders.
    • Demonstrated ability to engage stakeholders in a complex, fast-paced environment.
    • Experience managing multiple priorities and navigating ambiguity.
    • Familiarity with various IT project delivery methods (e.g., Agile, Waterfall).
    • Understanding of the industry, business models, processes, and functional areas.
    • You are knowledgeable about the product life cycle and/or the capability components of Business relationship Management
    • Assist in creating comprehensive stakeholder management strategies and plans.
    • Comprehend the IT strategy and Technology Roadmap, translate this into a directorate-focused perspective, and effectively communicate it to business areas to enable informed discussions on their priorities.
    • Identify key metrics and mechanisms to measure benefits, forecast, plan, and monitor the realization of anticipated benefits from projects, programs, and product-based initiatives as predicted in the business case.
    • Foster open communication and discussion among stakeholders to assess and promote understanding of needs for future changes in services and products.

      • Supervision / Leadership
      Nature of guidance received:
    •  This role provides a significant level of autonomy and a wide-ranging mandate to drive transformation within the IT Service organisation and as a key enabler to our wider business transformation.  The incumbent will need to be passionate about delivering quality, scalable solutions to our business and be a positive influence in IT’s maturity & transformation journey.
    •  Nature of influence on people, project, processes, strategy:            
    • This role necessitates exceptional stakeholder management and influential abilities. You will be responsible for ensuring our stakeholders internally and wider business get the right level of service attention to detail from IT. It is imperative that you engage with various business units, fostering a collaborative environment conducive to the success of multidisciplined IT function.

Skills and Abilities:

    • Problem Solving
    •  Nature of problems solved, and decisions made:
    • This role demands the adept resolution of intricate and challenging technical issues spanning diverse domains. The incumbent is anticipated to possess the capability to dissect complex challenges and navigate them toward solutions with minimal assistance. The individual must effectively demonstrate prior experience in successfully addressing such challenges within complex business environments. 

      • Relationship Focus
    • Nature and level of contact within/outside the organisation:
    •  This role requires exceptional stakeholder management skills. You will be expected to work with leaders across Keyloop and key suppliers in the delivery scalable IT Services to our wider business.
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
 
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity.  We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
 
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce.  We value diversity and encourage candidates of all backgrounds to apply.
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