Customer Happiness Executive (Bilingual) - KL

Kuala Lumpur
Customer Experience
Full-time

Want to join Southeast Asia's fastest growing start-ups? Our mission is to help local businesses across SEA grow and adopt technology in digital payments, e-commerce and mobile, with the aim of leading O2O local commerce in the region. 
 
We are now hiring a Customer Happiness Executive to join our dynamic Customer Happiness team based in KL!

WE'LL NEED YOU TO:

    • Be people-pleasers, as evident from the job title, your main objective will be to keep our customers happy!
    • Share your ideas and hold the strong belief that any role can carry impact when done with hard work and passion
    • Be a subject matter expert of Fave from the point-of-view of customers to back-end production. There's always something new being developed so this is an ongoing challenge
    • Influence the direction of Fave. Talk to customers, put yourself in their shoes, identify and recommend changes/optimization to improve everyone's experience 
    • Communicate clearly and efficiently to our customers and team members via chat and email
    • Be accountable. You are the voice of the customer, you need to proactively seek for action and solution until each concern of customer is addressed  

WE'RE EXPECTING YOU TO HAVE:

    • Willingness to work night shift (1pm to 10pm)
    • Must be fluent in English, Mandarin & Cantonese
    • Problem solving skills and experience in trouble-shooting (Google should be your best friend!)
    • Well-versed with internet culture 
    • A curious mind and fast-adapter to changing technology. You should enjoy learning about new products & how things work 
    • Excellent communicator. You should be able to interpret any complex content into something understandable by the average user 
    • Ability to change focus while still aiming for the greater goal
    • Passion (and patience) to talk to customers all day, every day!
    • Candidate must be pro-active, thick-faced, quick to adapt, kind, and a sense of humour will help 

Interested? Click 'Apply' and introduce yourself to the team! You must also answer this question:
How do you define great Customer Service experience?