Customer Happiness Internship

Kuala Lumpur
Customer Experience
Internship

Want to be part of the fastest-growing healthy living movement in Asia-Pacific? Our mission is to make it easy to feel good everyday - Fave is a mobile and desktop app that allows you to discover and book fitness, beauty, and wellness activities around you. 

We are now hiring a Customer Happiness Intern to join our dynamic Customer Happiness team based in KL!

Key Responsibilities

    • Your main responsibility is to keep our customers happy
    • Handle enquiries and complaints via calls, live chats and email
    • Ensure all calls are attended to in a professional and courteous manner
    • Share your ideas and hold the strong belief that any role can carry impact when done with hard work and passion
    • Be a subject matter expert of Fave from the point-of-view of customers to back-end production. There's always something new being developed so this is an ongoing challenge
    • Influence the direction of Fave. Talk to customers, put yourself in their shoes, identify and recommend changes/optimization to improve everyone's experience
    • Communicate clearly and efficiently to our customers and team members via chat and email
    • Be accountable. You are the voice of the customers. You need to proactively seek for action and solution until each concern of customer is addressed
    • Work closely with Partner Management Team


Requirements

    • People-pleasers. As evident from the job title, your main objective will be to keep our customers happy!
    • Must be fluent in English
    • Well-versed with internet culture
    • Must have Passion (and patience) to talk to customers all day, every day!
    • Highly organised, confident, self motivated and persistent

On top of your regular internship responsibilities, you will also gain on-the-ground experiences. You will be required to work as a Fave ambassador by going out of the office once or twice per month for 3-5 hours to educate & demonstrate the use of the Fave App.