Customer Happiness Executive
Want to join South East Asia's fastest growing start-ups? Our mission is to help local businesses across SEA grow and adopt technology in digital payments, e-commerce and mobile, with the aim of leading O2O local commerce in the region.
Our team in Indonesia is growing! We're looking for Customer Happiness Executive to join us!
- Communicate clearly and efficiently with our customers and team members via chat and email.
- Be accountable. You are the voice of our customers. Hence, you should proactively seek for actions and solutions until every concern of the customers is addressed.
- Be an expert of Fave from the point-of-view of customers to the back-end production. There is always something new being developed, so this is an ongoing challenge.
- Influence the direction of Fave. Talk to customers, put yourself in their shoes, identify and recommend changes/optimization steps to improve everyone's experience.
- We like someone who is not afraid to share his/ her ideas and believe that any role can carry impact when given hard work and passion.
- Willingness to work night shift (1pm to 10pm)
- A curious mind and swift adapter to changing technology. You should enjoy learning about new products & how things work.
- Well-versed in internet culture.
- Problem solver and experienced in troubleshooting (Google should be your best friend!)
- Ability to change focus while still aiming for the greater goal.
- Passion (and patience) to talk to customers all day, every day!
- Excellent communicator. You should be able to interpret any complex content into something understandable by your average user.
- Candidate must be pro-active, thick-faced, quick to adapt, kind, and sense of humour might help.
- Being punctual is important
- Understands the appropriate languages structure to be able communicate better with customers
- Able to read and write English and Bahasa Indonesia