Director of Claims/VP of Claims

Chicago
Operations
Full Time
Director of Claims/VP of Claims

About Kin:
Here at Kin, we’re looking for self-motivated thinkers/innovators ready to make a change for our customers. We value tackling challenges head on, breaking down walls, but remaining chill about it.

So, what’s the role?
As Kin continues to grow, building a strong Claims team is crucial.  We are looking for the first person to help us build the department. You’ll design and manage the insurance claims experience from beginning to end.  You’ll be responsible for evaluating, selecting, negotiating, and managing relationships with third party vendors including TPA’s, adjusting firms, and claims technology vendors.  

A day in the life could include:
Manage all aspects of claim activities, including day-to-day review and management of the third party administrator responsible for claims
Develop the catastrophe response strategy to position the company for market leading post-event results
Resolve customer complaints, problems and coverage questions which cannot be handled by team members
Work cross-functionally with various teams on initiatives, including Engineering for product development and integration, Operations for customer needs, Training to ensure our staff has the appropriate tools, and our insurance specialists on a variety of projects Track metrics as needed
Assist with preparation of various reports by providing guidance as to data elements needed to track key performance indicators
Identify training needs and coordinate with trainers and managers to address these needs
Work with TPA to review, approve, or deny claims as necessary
Drive continuous improvement and develop new processes for claim and operations

I’ve got the skills...but do I have the necessary ones?
Promotes best in class claims practices by building empathy and passion for the customer experience that meets or exceeds customer expectations
Comfortable making prompt, sound, decisions based upon analysis of complex issuesRidiculous attention to detail
Eager to embrace change and implement new approaches and ideas
Knowledge of industry best practices and procedures Comfortable with a variety of online claim processing and TPAs

Oh, and don’t worry, we’ve got you covered.
Being in the insurance industry we recognize the importance of comprehensive benefits for you and your family.  That’s why we provide a variety of options and coverage levels to customize a plan that’s right for you.

Medical
Commuter Benefit Plans
Flexible PTO
Dental
Flex Spending Accounts
401k
Vision
Disability Insurance
Life Insurance

These are just some of the benefits we provide!