Insights Consultant - CPG & Retail

Bentonville, AR /
Customer Support /
Full-time
At Kinsa we are driven by our mission to track and stop the spread of contagious disease while simultaneously giving families the tools and information they need to stay healthy. Our award-winning connected thermometers provide the sensor network needed to collect real-time, geolocated, clinically accurate health data. We've proven that our data can accurately track the spread of influenza in communities weeks ahead of the US Centers for Disease Control. This data allows us to track and forecast illness using machine learning and other modeling techniques.  This ultimately helps individuals and companies reduce the impact of outbreaks or avoid them altogether. 
 
We are technologists, designers and health professionals who have built best-selling products, started successful ventures, and brought life-saving treatments to millions of people. We are backed by successful entrepreneurs and top VCs like Kleiner Perkins and FirstMark Capital.

Analytic Account Manager CPG/Retail
The Analytics Account Manager functions at the intersection of CPG and retailer business initiatives around cold and flu season, taking extremely granular illness signals and weaving them into actionable insights.  Our customer base engages us to use our signals to take the unpredictability out of the cold and flu season. The Analytic Account Manager role is responsible for all phases of the engagement from understanding unique customer needs, delivering the service, tracking against objectives and quantifying the value provided. 

This role brings high visibility within some of the world’s top retailers and consumer products companies.  Highly competent, motivated individuals should apply to help accomplish the mission.

What you’ll do:

    • Customer Relationship Management.  Work jointly with the Kinsa Sales Team, the customer user base and corporate sponsors to set goals and measure progress against goals they have set for their program.  Ensure that customer deliverables are met.
    • User Adoption.  Evangelize the utilization of Kinsa’s signals through demonstrating value-added use cases.  Users range from shopper marketing to supply chain to sales and store execution teams.  Monitor utilization and ensure the user base is engaged and able to use successfully use the Kinsa signals.
    • Deliver new Capabilities.  Work hand’s on with customers to trial new offerings as a service while evaluating the fit for productization. 
    • Value Creation.  Work with customer teams to identify their key business needs and develop solutions and processes that assist our customers with meeting their goals.  Measure the return on investment through these initiatives.   
    • Best Practice Sharing.  Ensure that best practices and success stories are cross-pollinated across our customers through regular sessions, webinars, write ups or other means. 
    • Engage Cross-Functionally.  Drive customer initiatives through cross functional coordination with Product Management, Engineering, and Sales.

Who you are:

    • Bachelors degree, preferably in Business Operations, Supply Chain Management or Marketing with relevant CPG or Retail experience in shopper marketing, supply chain, sales, 3rd party providers and/or category management.
    •  
      Analytic Skills:
    • Proficiency in Excel with the ability to do data analysis and mining is a must
    • R, Python, SQL skills preferred
    • Experience working with season products and retail point-of-sale and syndicated data (e.g. Neilson and IRI) is preferred
    •  
      Account Management:
    • Excellent people skills and ability to build strong relationships customers
    • Superior presentation and both oral and written communication skills
    • Project management skills and prior exposure to developing and successfully executing against project plans
    •  
      Other:
    • Experience working within the health tech or with cold and flu products is a preferred
    • Previous consulting or professional services experience is valued
    • Ability to learn quickly and hit the ground running. Comfortable working in a fast-paced startup environment and willing to proactively pitch in
This opportunity is based in Bentonville, Arkansas and requires less than 20% travel. 

About us:

There are four key characteristics of our team that we hope are traits you have as well:
 
Be Passionate: The Kinsa team is driven towards a goal that is bigger than themselves, they have a real passion in working toward a solution for a widespread social issue. Our work is stimulating, meaningful and has purpose.
 
Be Committed: We are committed to our mission, to each other, as well as a healthy work-life balance. We know a well-rested person is going to be happier, write better code, build better systems, and better products.  We strive for and support this balance  while keeping enough gas in the tank to power through when it is all hands on deck to solve a pressing issue.
 
Be Efficient: We are a startup, and we are proud of our work so far but there is a lot more work to be done. Moving fast is the result of good planning, decision making, and execution.
 
Be Inclusive: Solving one of the most important public health problems of our time requires a mix of perspectives and approaches, which is why diversity of age, gender identity, race, sexual orientation, physical ability, religious belief and ethnicity are all welcome and greatly valued at Kinsa. We are as proud of our differences as we are of our shared passion for stopping the spread of infectious illness, and are always looking for people with varied viewpoints, skill sets, backgrounds and experiences to realize our mission.
 

About Us:

There are four key characteristics of our team that we hope are traits you have as well:

Be Passionate: The Kinsa team is driven towards a goal that is bigger than themselves, they have a real passion in working toward a solution for a widespread social issue. Our work is stimulating, meaningful and has purpose.

Be Committed:We are committed to our mission. We have a tremendous opportunity in front of us: to change the face of public health and save hundreds of thousands of lives in the process. We are committed to working hard, working smart, working together, and doing what it takes to make a difference. Our time is now.

Be Efficient: We are a startup, and we are proud of our work so far but there is a lot more work to be done. Moving fast is the result of good planning, decision making, and execution.

Be Inclusive: Solving one of the most important public health problems of our time requires a mix of perspectives and approaches, which is why diversity of age, gender identity, race, sexual orientation, physical ability, religious belief and ethnicity are all welcome and greatly valued at Kinsa. We are as proud of our differences as we are of our shared passion for stopping the spread of infectious illness, and are always looking for people with varied viewpoints, skill sets, backgrounds and experiences to realize our mission.