Director of Operations, Ed-Tech

Remote - USA /
Marketing /
Kinsa is seeking a Director of Operations for its school-based early warning program, FLUency.  With several thousand participating schools across the U.S., FLUency provides school nurses and other  school health champions with insights into where illness is spreading in their school, so proactive measures can be taken to keep the school healthy.  The Director of Operations is a critical ownership role for this hallmark program, including supporting the strategy for growing the program, maintaining operational excellence across the entire customer experience while controlling costs, and nurturing strong partner relationships, both internal and external. This role has the ability to grow into overall management of the entire program.

This role reports to the Head of the FLUency program and is highly cross functional, requiring close partnership across product, operations, data analytics and marketing teams, and interactions with our CEO and other executive team members. The right candidate will be an operations expert who is data-driven, strategic, analytical, results-oriented and an exceptional written and verbal communicator with at least 10+ years of experience in program management and an operator in EdTech, or similar education programming businesses. This is a “roll up your sleeves”, player-coach role designed for a leader who will get their hands dirty.  The ability to build strong relationships and execute in a fast-paced environment with strict deadlines is a must.

Kinsa was founded with a mission to stop illness from spreading by knowing where and when it starts. Our mission has never been more important or more relevant than it is right now. We are leading the charge in the fight against COVID-19. Our real-time map of illness has been featured in the New York Times, on Rachel Maddow, CNBC, FOX News, The Economist, The Daily Show with Trevor Noah etc.  Turn on the TV, open the paper… We are making headlines bringing our data to the fight. We’ve done this by successfully transforming the first device you grab when sickness strikes - the thermometer - into a sensor to detect when and where illness is rising, and communicate with those who have just fallen ill. 

What you'll do:

    • Program Management – Leverage data and insights to ensure the program is relevant and engaging to key constituents (e.g. school nurses, administrators, teachers, parents and public sector influencers such as DOEs, parent organizations).  Identify program gaps and opportunities to support new school acquisition and alumni school retention.  Partner with Product and Operations to ensure overall end-to-end customer experience is best in class for schools, nurses, parents, and sponsors..
    • Operations - With an eye towards operational excellence and cost controi, identify operational solutions to make the program more efficient, more impactful, more scalable & more sustainable. Ensure personnel and resources are allocated effectively, timelines are hit, and the program is executed while minimizing costs and maximizing impact.
    • Partner Relationship Management  - Work with key partners across supply chain, logistics and operations to support the business goals for FLUency.
    • Team Leadership – In partnership with Kinsa Leadership, you will be a roll-up your sleeves, player-coach leader working with several employees focused on key business priorities including program management & operations, school enrollment, thermometer uptake by families and school staff, customer experience, engagement and retention. The success of this program requires a great consumer product, effective customer support, beautiful marketing, and inspiring customer management.

This role is ideal for you if you:

    • Are excited about making an impact on the day-to-day lives of educators, students, and families across the country by improving their access to health literacy and public health knowledge
    • Thrive when working cross-functionally, and are excited by the opportunities and challenges this represents. Amplifying the success of a public health program, demonstrating how it creates meaningful impact in communities
    • Enjoy using data to identify opportunities for growth, impact or efficiency.
    • You have a strong desire to use your skills to have a widespread impact on people—we are a mission-first company.
    • 10+ years of strategic program management and operating experience. Preferred experience in the EdTech, HealthTech, or consulting space.
    • A Proven track record of developing, executing and optimizing effective programs targeted to the primary education market.
    • Exceptional operations skills with a focus on cost control and operational excellence.
    • Highly analytic with an orientation towards data-driven decision making.
    • Strong attention to detail.
    • Player-coach who is not afraid to get their hands dirty.
    • Polished presentation and interpersonal skills.
    • Ability to work collaboratively across the organization and multi-task across competing priorities, projects, schedules and deliverables.
    • You thrive in a fast-paced and evolving startup environment. Proactive in identifying team needs and willing to pitch in where needed. 
About Us
At Kinsa, we are on a mission to curb the spread of infectious illness through earlier detection and earlier response. It’s a lofty goal that can only be achieved through the collective efforts of a committed and cohesive team. Our five Team Values describe the environment we cultivate and the traits we look for in our teammates:

Be an Owner 
We take ownership over the problems we work on and are focused on identifying effective solutions.

Be The Person You Want To Work With 
We are considerate and inclusive of our colleagues. We mutually set expectations and aim to exceed them. 

Prove, Then Move 
We employ small-scale testing of initiatives, using limited resources before investing more heavily. 

Be Worthy Of Our Users’ (And Colleagues’) Trust 
We listen, use good judgment, and are honest—especially when things aren’t going well. 

Be A Force Multiplier 
We make our team better through collaborative support, respectful feedback, and, if necessary, thoughtful dissent.