Instructional Technology Associate
Los Angeles, CA
Regional Support – Regional Support /
Full-Time Immediate /
On-site
Who We Are
KIPP SoCal Public Schools is a nonprofit organization that operates 20 tuition-free, open-enrollment charter public schools, within 17 Local Education Agencies (LEA), educating more than 10,000 students and supporting 8,300 alumni to and through college and beyond. Our award winning schools are part of the national KIPP (Knowledge Is Power Program) network, dedicated to meeting the needs of all learners and providing the social, emotional and academic support for success in high school, college, and life.
Mission
Together with families and communities, we create joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career and beyond—so they can lead fulfilling lives and create a more just world.
What We Do
At KIPP SoCal we build trusting relationships that are strengthened by high expectations and collaboration alongside laughter and joy. We set ambitious goals and hold each other accountable for students achieving their greatest potential. We work together with each other and in partnership with families and communities in the active pursuit of a more equitable world. We do the right thing, even when it's not always comfortable standing up and speaking out against anti-blackness, racism, oppression, and injustice. We persevere through obstacles and treat failure as an opportunity to learn and grow.
Overview
The Instructional Technology Associate plays a critical role in supporting the technology infrastructure across our twenty schools. The Instructional Technology Associate is responsible for diagnosing, repairing, and maintaining student and staff hardware devices including but not limited to Chromebooks, laptops, iPads, projectors and document cameras to ensure minimal disruption to teaching and learning across our schools. In addition to hardware responsibilities, the Instructional Technology Associate is fully accountable for the user account lifecycle—including the creation, modification, and deactivation of user accounts for team members. This team member will also manage and oversee system enhancements of our Helpdesk ticketing system. This ensures timely, secure access to school systems throughout a team member’s time. The ideal candidate is detail-oriented, technically skilled, and committed to providing best in class support to educators and students.
This role reports directly to the Manager of Support.
You Should Apply If
You thrive in a fast-paced learning environment and enjoy solving hardware and technical issues and take pride in helping others get back to work quickly. You thrive in a fast-paced school environment and are motivated by supporting teachers and students. You have experience managing user accounts and understand the importance of secure, accurate access to systems. You have strong organization skills, attention to detail, and are able to manage multiple requests simultaneously while adapting to changing priorities. As the Instructional Technology Associate at KIPP SoCal, you play a pivotal role in ensuring technology runs smoothly across our schools—keeping classrooms connected, managing user access securely, and delivering hands-on support that empowers our team and students every day.
KPIs
The Instructional Technology Associate will be responsible for locking all technology within 72 hours of voluntary termination
The Instructional Technology Associate will support in achieving 95% for Helpdesk Service Level Agreement (SLA)
The Instructional Technology Associate will support in achieving 95% for Chromebook repair Service Level Agreement (SLA)
The Instructional Technology Associate will be responsible for achieving SLA of 48 hours to fulfill new accounts for team members
The Instructional Technology Associate will be responsible for achieving a rating of 4 or higher from internal stakeholders such as Assistant School Leaders of Operations for being a great thought partner.
Responsibilities - Account Lifecycle Management
- Create, modify, and deactivate user accounts for students, staff, and faculty in systems such as Active Directory, Google Workspace, and other platforms.
- Ensure proper permissions and access controls are applied based on role and school policies.
- Monitor and audit account usage to maintain security and compliance.
- Collaborate with HR and school administration to align account status with onboarding and offboarding processes
Responsibilities - Ticketing System
- Triage and assign tickets within the designated SLA.
- Oversee Help Center improvements and additions
- Ensure we are utilizing new features and update the team on changes
- Monitor Support Team SLA for Non-CB and CB tickets
Responsibilities - Hardware Support & Maintenance
- Work closely with the IT team to support system rollouts, updates, and school-wide tech initiatives
- Provide guidance and basic training to staff and students on the use of hardware and school systems.
- Communicate effectively with users of varying technical skill levels to diagnose and resolve issuesInstall, configure, and maintain desktops, laptops, printers, projectors, and other classroom and office technology
- Troubleshoot and repair hardware issues, performing component replacements as needed
- Support AV equipment and interactive technologies used in classrooms and meeting spaces
- Maintain accurate hardware inventory across assigned school sites
- Travel regularly between campuses to provide in-person technical support
- Coordinate school visits to minimize classroom disruption and ensure timely service
- Transport, deploy, and recover hardware equipment as needed
- Follow school technology policies and best practices for security and data privacy
- Assist with software updates, patch management, and hardware compliance checks
- Escalate complex issues to senior Innovation and Technology team as needed
Qualifications
- Preferred Associate’s degree in information technology, computer science, or related field (equivalent technical certification)
- Preferred experience in a K–12 or educational environment
- 2+ years of experience in IT support, hardware maintenance, or a related technical role.
- Familiarity with ticketing systems (e.g., Zendesk, Freshservice, or similar)Proficiency in troubleshooting and supporting Windows, macOS, and ChromeOS devices
- Experience with account management tools such as Active Directory, Google Workspace, or similar systems
- Strong understanding of hardware components, peripherals, and classroom technologies
- Excellent customer service and communication skills, especially with non-technical users
- Ability to lift and transport equipment (up to 50 lbs) and perform hands-on technical work in classroom settings
- Possesses a deep commitment to both racial and educational equity; supports the building of an organization that reflects the community KIPP serves; holds self and others on team accountable for centering equity
- Firm commitment to being an active team member of a team culture of high expectations, support, inclusion, and continuous learning; comfort soliciting and incorporating feedback and ideas from team members at all levels
- Solid written communication skills to explain complicated procedures and policies in writing
- Willingness to travel between school sites across Southern California (current footprint: greater Los Angeles County and San Diego)
Physical Requirements
- The usual and customary methods of performing the job’s functions require the following physical demands:
- Must be able to travel to regional office and school sites (greater Los Angeles county + San Diego) - valid driver’s license and dependable transportation needed
Compensation & Benefits
- KIPP SoCal Public Schools offers a competitive hourly rate commensurate with experience in a similar position. The hourly rate range for this position is $24.76 to $37.15. New hires are typically brought into the organization at a hourly rate between the range minimum and the range midpoint of $30.95 depending on qualifications, internal equity, and the budget allocated for this role.
- 100% of healthcare premium costs covered by employer, dependents added at 50% of cost
- KIPP SoCal life insurance
- 401(k) plan with up to 6% match by KIPP SoCal
- Voluntary Benefits (Supplemental Life, Accident, Short Term Disability, etc.)
- Generous time off program includes 22 holidays, sick leave and vacation
- Other great benefits (Flexible spending account, EAP etc.)
KIPP SoCal Public Schools is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation/gender identity, or any other characteristic protected by applicable law.
KIPP SoCal strives to ensure that our careers website is accessible to all, including individuals with disabilities. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please contact us. You can find our contact information on our website, http://www.kippsocal.org/. Information will be sent to a talent acquisition representative who will provide assistance to ensure appropriate consideration in the hiring process.
