Director of Team Member Experience
Los Angeles, CA
Regional Support – Regional Leadership /
Full-Time Immediate /
Hybrid
Who We Are
KIPP SoCal Public Schools is a nonprofit organization that operates 23 tuition-free, open-enrollment charter public schools, within 20 Local Education Agencies (LEA), educating more than 10,000 students and supporting 6,800 alumni to and through college and beyond.
What We Believe
KIPP SoCal believes that the purpose of education is for liberation. This means that we see, develop, and inspire the limitless potential in each and all of our KIPPsters.
What We Do
At KIPP SoCal we build trusting relationships that are strengthened by high expectations and collaboration alongside laughter and joy. We set ambitious goals and hold each other accountable for students achieving their greatest potential. We work together with each other and in partnership with families and communities in the active pursuit of a more equitable world. We do the right thing, even when it's not always comfortable standing up and speaking out against anti-blackness, racism, oppression, and injustice. We persevere through obstacles and treat failure as an opportunity to learn and grow.
Mission
The mission of the Director of Team Member Experience is to promote, develop and maintain a liberatory adult culture at KIPP SoCal, with an emphasis on personal accountability, high performance, and anti-racist outcomes. The Director of Team Member Experience will have full accountability and responsibility for 3 Employee Relations Partners and work collaboratively with HR Operations, Leadership Development, Workforce Analytics, Talent Acquisition, Teaching & Learning, Student Services, Operations, and School Management.
Outcomes: Promote, develop and maintain a liberatory adult culture at KIPP SoCal; improve KPIs by 70% within 3 years.
- Drive and direct employee relations strategies and initiatives: well-being, compensation, performance management and misconduct, succession planning, grievances, and conflict resolution.
- Implement a case management system for employee relations (ER) issues. Leverage data to identify ER and organizational effectiveness trends, and implement strategies to increase high performance/high accountability behaviors, intervene early, and reduce risk.
- Train and coach leaders to build a liberatory high-performance accountability culture at each school and the school success team (regional office).
- Assess, recommend, and implement ER policies and practices as needed to effectively promote and strengthen our staff culture and ensure organizational success.
- Build a team of 100% A players within the next 3 years.
- Leverage AI to increase productivity, efficiency and efficacy of ER workstreams, and expand ER knowledge.
KPIs Include
- Performance Management Compliance Rate: The percentage of managers who complete performance management activities (like performance reviews) on time.
- Goal Achievement Rate: The percentage of strategic objectives or individual performance goals achieved.
- Team Member Retention Rate
- Team Member Absence Rate
- Employee Net Promoter Score (eNPS)
- Incident Resolution: The number and type of employee relations incidents, and the effectiveness and speed of their resolution.
- Leadership Assessment Score: The effectiveness of school leaders based on feedback from team members and can demonstrate accountability at the leadership level.
Competencies
- Systems Thinking. Understands the world as an integrated whole, and is adept at taking an interdisciplinary lens to understand and solve complex problems.
- Emotional Maturity. Self-Regulation. Ability to model both for others.
- Accountability Culture Leadership. It is a culture where leaders and team members take responsibility for their outcomes, performance, behavior, and decisions, and where transparent feedback and consistent follow-through on commitments are the norm.
- Adaptive Leadership. Emphasizes the capacity to adapt to changing circumstances and navigate through complexities and uncertainties that require changes in priorities, beliefs, habits, and loyalties.
- Proactivity. Ask without being told what to do. Brings new ideas to the organization.
- Hires A players. Sources, selects, and sells A players to join the organization.
- Ability to develop people. Coaches people in their current roles to improve performance, and prepare them for future roles.
Qualifications
- Minimum of 8 years of related work experience, preferably in a growing and dynamic multi-site organization with at least 300+ team members.
- Bachelor’s degree required. Master’s Degree or equivalent in a related field or equivalent professional certification (PHR, SPHR, SHRM-CP or SHRM-SCP) highly preferred.
- Demonstrated ability to lead multiple high-profile and complex projects simultaneously.
- Collaborative team player; comfortable leading and executing projects as required.
- Demonstrated ability to leverage workforce data to help inform KIPP SoCal policies, processes and decision making to support a diverse, equitable, and inclusive working environment.
- Track record of identifiable and measurable successes in managing a complex organization and implementing operational change.
- Outstanding organizational skills and high attention to detail.
- Demonstrated ability to work in a fast-paced, high-energy environment with a proven ability to meet and complete multiple deadlines and tasks.
- Unquestioned commitment to KIPP SoCal’s mission and values.
Benefits & Compensation
- KIPP SoCal Public Schools offers a competitive salary commensurate with experience in a similar position. The salary range for this position is $98,400 to $147,660 per year. New hires are typically brought into the organization at a salary between the range minimum and the salary range midpoint of $123,050 depending on qualifications, internal equity, and the budget allocated for this role.
- 100% of healthcare premium costs covered by employer, dependents added at 50% of the cost
- Employer-paid KIPP SoCal life insurance
- 401(k) plan with up to 6% match by KIPP SoCal
- Voluntary Benefits (Pet Insurance, Supplemental Life, Accident, Short Term Disability, etc.)
- Generous paid time off program includes 22 holidays, 10 sick days, and 10 vacation days per year
- Other great benefits (Flexible spending account, EAP, etc.)
KIPP SoCal Public Schools is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation/gender identity, or any other characteristic protected by applicable law.
KIPP SoCal strives to ensure that our careers website is accessible to all, including individuals with disabilities. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please contact us. You can find our contact information on our website, http://www.kippsocal.org/. Information will be sent to a talent acquisition representative who will provide assistance to ensure appropriate consideration in the hiring process.
