Customer Success Manager - Story Engine

Stockholm
Sales / Business Development
Full-time
This recruitment process is managed by the recruitment company TRIB, we will not process any applications from this post. You can apply to this job at https://www.trib.se/jobs/3mxyp 


We are looking for a customer professional who will engage, retain and drive our customers understanding of our product, Story Engine. As a Customer Success Manager you will be responsible for product onboarding, adoption and feedback collection. You will be a product expert and become an expert in media planning and strategy.

This role will be partnering with the sales team to develop relationships, drive revenue by negotiating and optimizing opportunities. Success in this position requires strong consultative sales and analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines.

You will be a part of the commercial team and work closely with our sales team and product team.

Responsibilities of the Customer Success Manager include

    • Introduce and and train users in the product
    • You will together with the other parts of the commercial team, develop and execute a strategic plan to optimize opportunities
    • Build and manage client relationships
    • Act as a product expertRelationship management
    • Project management and internal operations
    • Conduct creative workshops and presentations

Qualifications

    • You have 2-5 years of experience working with digital products and services
    • You have successful experience in a customer facing role
    • Preferable experience within a similar start up and high growth organization
    • Good knowledge in the Swedish and English language

Profile

    • You are a self-motivated, proactive individual who likes to take initiative and to deliver
    • Team-based attitude
    • Tenacious in all aspects of your life; you understand how to get the job done
    • Customer first mindset. We succeed when our customers succeed
    • Ability to adapt in a fast-paced, high-growth atmosphere
    • Strong interpersonal and effective communication skills
We are a rapidly- growing company looking for smart, dynamic, and insightful people to join us on this amazing journey. Be part of a small team where your work will make a major impact!

Read more about Story Engine, a revolutionary product for content production and distribution at gostoryengine.com

Please send your application as soon as possible as interviews are ongoing