Senior Machine Learning Engineer

Global – Product & Tech /
Full-Time /
Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.

Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.

As a leading food-tech business, Kitopi’s growth has been largely fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science,  artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.

With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.

Together with the Product, Engineering, Data, AI, and Robotic departments, we are creating various applications starting from highly personalized selling apps (web & mobile), through the kitchen management system, customer service, delivery, control, and business applications which help us to make decisions and determine the further direction of product development and more. We currently have around 40 applications in microservice architecture and we will constantly be creating new ones.

At Kitopi, we're on a mission to revolutionize the food industry with our innovative products and unique approach. We've already made waves by satisfying the world’s appetite and bringing joy to people's lives. As a Machine Learning Engineer, you'll be a key player in this journey, tackling unprecedented challenges and collaborating closely with our product and business teams. Your role involves spearheading the design, development, and deployment of innovative ML solutions. Join us in this dynamic position where your technical skills, problem-solving enthusiasm, and dedication to ongoing innovation will be instrumental in the success of our ventures. Be part of our team shaping the future of food and making a real impact!

As a Senior Machine Learning Engineer, you will lead our machine learning initiatives, driving innovation and implementing cutting-edge algorithms. You will be responsible for the end-to-end development and deployment of machine learning models, collaborating with cross-functional teams to solve complex business problems.

What You'll Do

    • Lead the design, development, and deployment of machine learning models and algorithms.
    • Collaborate with cross-functional teams to identify business challenges and develop data-driven solutions.
    • Conduct experiments (simple causal inference or AB tests) to evaluate model performance and contribute to data-driven decision-making.
    • Demonstrate a data product mindset, aligning solutions with business objectives and contributing to the development of data-driven products.
    • Independently handle complex projects, collaborating with senior stakeholders to deliver solutions meeting business needs.
    • Simplify model details for business owners, effectively communicating the value and impact of machine learning models on business outcomes.
    • Work closely with business and product counterparts at every stage of model development, ensuring alignment with goals and incorporating feedback.
    • Mentor and guide junior team members, fostering a culture of continuous learning and improvement.
    • Collaborate with data engineers and analysts to ensure seamless integration of machine learning models into production systems.
    • Implement scalable and efficient machine learning solutions, considering performance, reliability, and maintainability.
    • Contribute to documentation of models, algorithms, and best practices, facilitating knowledge sharing within the team.
    • Bring experience from product-based companies to enhance the relevance and effectiveness of machine learning solutions.
    • Conduct research to stay abreast of the latest advancements in ML and  and contribute to the development of organizational standards by bringing in industry best practices.

What Are We Looking For

    • At Kitopi, we value alignment with our mission and principles. The successful candidate will share these values and work in accordance with them.
    • Master's or Bachelor's degree in Computer Science, Machine Learning, or a related field.
    • Minimum of 6 years of experience as a Machine Learning Engineer, focusing on end-to-end development and deployment in a production environment.
    • Strong programming skills in Python.
    • Proficiency in machine learning frameworks (e.g., TensorFlow, PyTorch) and experience with cloud-based services (e.g., AWS SageMaker, Google AI Platform).
    • Solid understanding of data engineering concepts and experience with big data technologies.
    • Demonstrated the ability to mentor a team of machine learning professionals.
    • Excellent written and verbal communication skills, conveying complex technical concepts to both technical and non-technical stakeholders.
    • Strong project management and organizational skills, handling large projects, defining roadmaps, and collaborating with cross-functional teams.
    • Commitment to continuous learning and innovation, leveraging industry best practices and the latest technologies.
    • Experience working in a fast-paced or startup environment, adapting to rapidly changing requirements.
    • Deep familiarity with relevant technologies is a plus.
    • Passion for problem-solving, creativity, and the ability to collaborate across disciplines and backgrounds.

Technologies We Use

    • Data Warehouse / Big Data: Snowflake, ADL, and Postgres
    • Reporting: Looker and Power BI
    • Data Pipelines: Kafka, Python, SQL, Airflow, Airbyte, and DBT
    • ML Ops: Amazon SageMaker, ML Flow, Kedro and Airflow
    • Platform: AWS
    • Repository: GitHub
    • Analysis: SQL, Python, and Excel
    • Presentation: Power BI, Google Sheets, and Google Slides
    • Documentation: Confluence
    • Sprints and Backlog: Jira
Recruitment Process and Timeline
First, you apply and let our recruiters review your profile. After reviewing, you will receive a link to book a meeting with a recruiter at your convenience to share more about yourself and for us to get to know you better. If you have been shortlisted, you will have the opportunity to meet our hiring managers. Depending on the scope of the role and the function, you may need to attend 2-3 rounds (which might include case study, role-play, trial, or live coding - this will be communicated to you in the initial conversation). Upon successful completion, your recruiter will get in touch with you to discuss the offer. We aim to take you through this process within 2-3 weeks.

- Extensive learning opportunities - we offer many hard and soft skills training to help you improve and challenge yourself
- You'll be involved in customized workshops run by Kitopi Academy
- You’ll have a chance to work in an international, diverse, and inclusive environment
- You’ll be part of one of the most caring communities out there.
- Finding a chance to become a shareowner with our ESOP plan (T&C Applies)
- Free and unlimited access to a nutritionist because we care about you
- No Dress Code!
- Extended maternity and parental leave
- The infamous team activities and social events are bursting with fun
- Inclusive Private Health Insurance
- Up to 50% discount from Kitopi brands
- 24 working days annual leave as per the company policy

So, what does it really mean to work at Kitopi?
We are constantly striving to make Kitopi the best place to work in the world, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong. 

Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. We celebrate our rich diverse backgrounds, lifestyles, and cultures and have a 0 tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we're all proud to work for.

Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy - you get to choose the environment you operate in because we believe this will help you deliver work you’re proud of. 

Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.