Manager - Training & Development [Arabic Speaker]
Dubai
Global – People /
Full-Time /
On-site
What You'll Do
- Drive the implementation of the global training strategy in the area of responsibility across backliners and frontliners and all sub-departments (including but not limited to office-based, kitchen-based, front-of-house, and warehouse Kitopians):
- Design and plan training programs aligned to the global training strategy and departmental needs
- Lead and deliver engaging and interactive training sessions both online and offline
- Cascade training knowledge through designing, planning and leading train-the-trainer programs with stakeholders (including but not limited to Team Leads, Operations Leads, etc.)
- Manage Trainers trained through Train-the-Trainer (TTT) programs, ensure continuity and up-to-date knowledge and ensure adequate training delivery
- Lead and oversee employee induction and orientation for all new Kitopians in the area of responsibility
- Act as SME for all training and learning topics in your area of responsibility:
- Adopt a customer-oriented approach to internal customers, maintain close collaboration with key stakeholders and act as key partner
- Identify training needs in collaboration with department and team leaders
- Design, plan, and deliver training programs and materials based on identified training needs
- Monitor training quality and impact on business, and measure its effectiveness based on defined success criteria and KPIs
- Collaborate and seek feedback from training stakeholders to assess impact
- Audit, maintain and enrich Kitopi’s LMS for the area of responsibility as well as topics of expertise, ensuring content is readily available and up-to-date
- Monitor data cleanliness and accuracy
- Regularly report on training completion and progression to management and stakeholders
- Maintain and create learning journeys aligned to the global training strategy and the department’s goals
- Act as a change driver in the organization:
- Assist in special projects and initiatives by creating, planning and delivering training programs
- Drive initiatives with high employee impact
What Are We Looking For
- Industry and organization experience:
- Strong F&B experience, such as in restaurants or hotels, ideally in large organizations
- Experience working in a complex matrix organization or environment
- Previous experience in training, learning and development:
- Deep understanding of adult learning principles and their applications to different training contexts
- Knowledge of a variety of training methods and techniques, including interactive activities, simulations, case studies, and role plays to enhance the learning experience
- Experience with instructional and/or learning content creation and content design
- Experiences with LMS, such as learner journey creation, course assignment, course completion monitoring, and reporting
- Personal skills:
- Autonomous and able to work independently towards targets
- Strong people skills, with stakeholder management and collaboration skills
- Team player with positive energy
- Can-do attitude, not afraid to work under pressure in a high-performance environment
