Manager - Machine Learning & Experimentation

Global – Product & Tech /
Full-Time /
Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.

Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.

As a leading food-tech business, Kitopi’s growth has been largely fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science,  artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.

With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.

Together with the Product, Engineering, Data, AI, and Robotic departments, we are creating various applications starting from highly personalized selling apps (web & mobile), through the kitchen management system, customer service, delivery, control, and business applications which help us to make decisions and determine the further direction of product development and more. We currently have around 40 applications in microservice architecture and we will constantly be creating new ones.

At Kitopi, we're committed to creating innovative products that challenge the status quo in the food industry. As a Data Experimentation Lead, you'll play a crucial role in this mission by designing, conducting, and analyzing experiments that inform our decision-making. You'll work closely with our product and engineering teams to create elegant solutions that streamline our operations and enhance customer experiences.

What You'll Do

    • In brief:
    • As a foundational member of the practice you will collaborate with cross-functional teams of data analysts, ML engineers, data engineers, backend and front-end engineers, and product managers to drive a culture of causal reasoning throughout the organization.
    • Develop and implement cutting-edge methods in experimentation and causal inference to address difficult inference problems
    • In detail:
    • Develop a comprehensive understanding of our products, operations, systems, and processes by interacting with product managers, engineering teams, and business teams
    • Work on cutting-edge inference problems involving a wide variety of data about our kitchens, brands, and products to power rigorous decision-making and help our business succeedCollaborate with data, product, and business teams to identify, prioritize, design, and implement A/B tests, and own the backlog of experiments
    • Establish experimentation standards that promote consistency and best practices across the product and business, and communicate these standards effectively to the broader data team
    • Work on establishing an experimentation platform, and develop methods and tools that increase the rigor and efficiency of our experimentation platform and analyses that are constructed using causal inference techniques
    • Partner with cross-functional business owners to identify key questions and opportunities, and construct pragmatic agendas to guide hypothesis-based learning strategies to answer these questions
    • Collaborate with other ML engineers, data analysts, and software/data engineers to improve the processes, knowledge, and tools to support growing business demand for high-quality experimentation planning and execution
    • Advocate for experimentation depth, rigor, and consistency across the data and business teams, and coach data team members on the principles of effective experimentation and inference
    • Write and collaborate on production code with engineers to implement new inference methods and improve experimentation-related pipelines
    • Stay aware of academic literature and industry best practices around experimentation and causal inference, and be a champion of good statistical practices at Kitopi

What Are We Looking For

    • At Kitopi, we value alignment with our mission and principles. The successful candidate will share these values and work in accordance with them.
    • An advanced degree in a relevant field, such as statistics, quantitative, mathematics, physics, operations research, or similar
    • .At least 10 years of industry experience using experimentation and causal inference to tackle complex problems in noisy environments.
    • Comfort with ambiguity and a track record of driving impact in fast-paced environments.
    • Expertise in statistical inference and experiment design and analysis, as well as a proficiency in numeric programming with Python and/or R, and SQL or other database languages.
    • Strong product and business acumen, with the ability to quickly dive deep into new domains and identify patterns and opportunities.
    • Experience with quasi-experimental design and causal inference analysis in situations where data sizes are limited or controlled experiments are not feasible.
    • Hands-on experience building internal experimentation platforms or customizing commercial experimentation tools for business-specific use cases.
    • Excellent written and verbal communication skills to effectively influence non-technical stakeholders and collaborate with technical teammates.
    • A deep familiarity with relevant technologies is a plus.
    • A successful candidate will bring not only their technical skills and experience, but also their passion for problem-solving, their creativity, and their ability to work collaboratively with colleagues from different disciplines and backgrounds.
Recruitment Process and Timeline
First, you apply and let our recruiters review your profile. After reviewing, you will receive a link to book a meeting with a recruiter at your convenience to share more about yourself and for us to get to know you better. If you have been shortlisted, you will have the opportunity to meet our hiring managers. Depending on the scope of the role and the function, you may need to attend 2-3 rounds (which might include case study, role-play, trial, or live coding - this will be communicated to you in the initial conversation). Upon successful completion, your recruiter will get in touch with you to discuss the offer. We aim to take you through this process within 2-3 weeks.

- Extensive learning opportunities - we offer many hard and soft skills training to help you improve and challenge yourself
- You'll be involved in customized workshops run by Kitopi Academy
- You’ll have a chance to work in an international, diverse, and inclusive environment
- You’ll be part of one of the most caring communities out there.
- Finding a chance to become a shareowner with our ESOP plan (T&C Applies)
- Free and unlimited access to a nutritionist because we care about you
- No Dress Code!
- Extended maternity and parental leave
- The infamous team activities and social events are bursting with fun
- Inclusive Private Health Insurance
- Up to 50% discount from Kitopi brands
- 24 working days annual leave as per the company policy

So, what does it really mean to work at Kitopi?
We are constantly striving to make Kitopi the best place to work in the world, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong. 

Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. We celebrate our rich diverse backgrounds, lifestyles, and cultures and have a 0 tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we're all proud to work for.

Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy - you get to choose the environment you operate in because we believe this will help you deliver work you’re proud of. 

Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.