Floor Supervisor

Dubai
AWJ – Operations /
Full-Time /
On-site
Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.

Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.

As a leading food-tech business, Kitopi’s growth has been largely fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science,  artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.

With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.

AWJ, a Kitopi company, is a fast-growing Food & Beverage Group of popular home-grown Middle Eastern, Mediterranean, and international dining concepts. Established in 2014, AWJ is on a mission to satisfy the world's appetite to create joy. Headquartered in Dubai, AWJ embarked on its culinary journey with five unique concept brands – all strategically located across popular tourist and dining destinations across Dubai. AWJ has since expanded its presence to the Kingdom of Saudi Arabia and the USA through both owned and franchised locations. AWJ future plans include identifying and exploring key regional markets in Europe, North Africa, and the USA, bringing in cutting-edge technologies, experimenting with traditional and innovative flavors, and blending diverse culinary traditions to create unique and enticing dining experiences.

Floor Supervisors oversee all restaurant operations to ensure that restaurants run smoothly. They train and supervise restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaint.

What You'll Do

    • Training restaurant staff.
    • Managing restaurant staff's work schedules.
    • Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
    • Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
    • Checking in on dining customers to enquire about food quality and service.
    • Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
    • Oversee health code compliance and sanitation standards
    • Monitoring future needs for goods, kitchen supplies, and cleaning products; order accordingly
    • Monitoring the restaurant’s cash flow and settling outstanding bills.
    • Reviewing customer surveys to develop and implement ways to improve customer service.
    • Resolving customer complaints in a professional manner. 
    • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort & provide the team with a vision of the project objectives.
    • Motivate and inspire team members and lead by setting a good example (role model) - behavior consistent with words

What Are We Looking For?

    • Minimum high school academic.
    • Experience minimum 1-year similar position.
    • Good talent, good appearance, good presentation.
    • Decision Maker 
    • Ability to be integrated into the new work environment.
    • High interpersonal skills, and communication skills
    • Hard worker, teamwork player.
    • Highly Self-motivated with the ability to motivate others as well.
    • Leadership and multitasking.
    • Time management