Waiter/Waitress

Manama
Cluster A – Operations /
Full-Time /
On-site
Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces. 
Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space.

Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time. 
With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. 

Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces. 

Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest tech-focused investment fund, the Softbank Group. This investment elevated Kitopi to Unicorn status, making it the fastest Unicorn to emerge from the MENA region. 

Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region. 

With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, its Engineering Hub in Krakow, Poland, and its Robotics Hub in Odense, Denmark.

What You'll Do

    • Provide excellent customer services.
    • Always strive towards best customer satisfaction.
    • Greet customers and present menus.
    • Make suggestions based on their preferences.
    • Take and serve food/drinks orders.
    • Up-sell when appropriate.
    • Arrange table settings.
    • Follow Kitopi and the brands’ standards.
    • You'll be working in our fast moving; high energy environment and we’re looking for people with high energy and that can work as part of a team within diverse groups of people

What Are We Looking For?

    • 2+ years of relevant experience in preferably QSR or Retail background
    • Ability to speak, read and understand the English language is mandatory
    • Ability to converse in both English & Arabic languages
    • You must be someone who leads by example, you don’t fold under pressure. In fact, you thrive in fast-paced environments.
    • Understand the importance of maintaining high standards of product quality and cleanliness.
    • You must be an achiever through team work.
    • Understand the importance of maintaining high standards of product quality and cleanliness
    • You must be an achiever through team work
    • Preferred Bahraini candidate
Benefits 

Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself. 
Be involved in customized trainings. 
Have the chance to work in an international, diverse, and inclusive environment. 
Become part of one of the most caring communities out there. 
The famous team activities and social events bursting with fun. 
Annual leave as per the company policy. 
Medical Insurance covering all necessary services. 
Yearly get-together for our Frontliner Champions. 


Recruitment Process and Timeline 
Application Review: Submit your application, and our talent attraction team will review your profile. 
Pre-Screening: If your profile matches our requirements, you will receive a call from our talent team to discuss about the opportunity. 
Interview Process: If shortlisted, you will meet with our hiring/ operations managers and may need to attend one more round, which could include a trial at our kitchen or dine-in location. 
Offer Discussion: Upon successful completion of the interview & trial rounds, our recruiter will contact you to discuss the offer, post which, an offer letter will be released via email. 

So, what does it really mean to work at Kitopi? 
We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong. 
Kitopi is an equal-opportunity employer. While we currently operate in multiple countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break, we encourage you to apply. We celebrate rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for. 
Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite and create joy.