Business Manager - Restaurants

Global – Operations /
Full-Time /
Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.  
Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region. 
As a leading food company, Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today. 
With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It operates its global Customer Experience Center in Dubai, UAE, its Engineering Hub in Krakow, Poland, and its Robotics Hub in Odense, Denmark. 

A Business Manager is responsible for driving a company’s business and increasing its revenue, identifying, and developing new business opportunities and building and expanding the presence of the company and its brands.

What You'll Do?

    • Assess and identify new opportunities for growth in current and prospective markets.
    • Establish the company’s goals and objectives.
    • Recruit and train new employees.
    • Perform regular employee evaluations to determine areas of improvement.
    • Design business strategies and plans to meet the company goals.
    • Make sure that the company has sufficient resources such as personnel, material, and equipment.
    • Develop a comprehensive company budget and perform periodic budget analyses.
    • Ensure all company activities adhere to legal guidelines and policies.
    • Assess overall company performance
    • Totally responsible for the performance of outlets including general appearance, quality, taste, employees and profitability.
    • Responsible for achieving the revenue targets along with EBITDA targets through daily prompt P&L management. 
    • Works with RMs to develop restaurant-specific Annual Operating Plans and communicate to the team.
    • Sets the RMs monthly restaurant business plans and review monthly.
    • Monitor competitors’ activities and coordinate with operation and marketing managers to keep ahead of competition
    • Keep RMs informed of any competitive activity.
    • Ensure the implementation of the marketing plan.
    • Lead new products launch.
    • Audits cash handling procedures to ensure deposits, receipts for cash, change fund, deletes and paid outs are handled appropriately.
    • Analyze the operations / P&L to determine deviation from standards and coach the concerned RM to take corrective measures.
    • Monitors the operations effectiveness through the Pace Setter.
    • Analyzes sales, labor, inventory and controllable on a continual basis and coaches RMs to take specific corrective action to meet or achieve margin and sales growth targets.

What Are We Looking For?

    • Minimum university degree, Tourism & Hotels Management or Business Administration is highly preferable.
    • 6-8 years supervisory experience in either a food service 
    • Minimum of 5-6 years overall experience, with emphasis on operations in a retail and/or consumer orientated service industry
    • Experienced in operations management and business administration (minimum 2-3 years) with responsibility for achievement of operations targets, i.e., sales, profit, people management and procedural compliance.
    • Thorough knowledge of company performance metrics, product specification and management systems
    • Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees
    • Proven ability to drive customer satisfaction, financial performance and employee satisfaction
    • Language skills: fluent Arabic and English (Oral/Written)
    • IT Skills: Excellent MS Office.
    • Creative and initiative
    • Communication & Presentation skills
    • IT Skills: Excellent MS Office specially PowerPoint and Internet Research
    • Arabic language is preferable however not essential

Recruitment Process and Timeline 
First, you apply and let our recruiters review your profile. After reviewing, you will receive a link to book a meeting with a recruiter at your convenience to share more about yourself and for us to get to know you better. If you have been shortlisted, you will have the opportunity to meet our hiring managers. Depending on the scope of the role and the function, you may need to attend 2-3 rounds (which might include case study, role-play, trial, or live coding - this will be communicated to you in the initial conversation). Upon successful completion, your recruiter will contact you to discuss the offer. We aim to take you through this process within 2-3 weeks. 
- Extensive learning opportunities - we offer many hard and soft skills training to help you improve and challenge yourself 
- You'll be involved in customized workshops run by Kitopi Academy 
- You’ll have a chance to work in an international, diverse, and inclusive environment 
- You’ll be part of one of the most caring communities out there. 
- Finding a chance to become a shareowner with our ESOP plan (T&C Applies
- Free and unlimited access to a nutritionist because we care about you 
- No Dress Code! (T&C Applies
- Extended maternity and parental leave 
- The infamous team activities and social events bursting with fun 
- Inclusive Private Health Insurance 
- Up to 50% discount from Kitopi brands 
- Annual leave as per the company policy 
So, what does it really mean to work at Kitopi? 
We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.  
Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break, we encourage you to apply. We celebrate our rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for. 
Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy - you get to choose the environment you operate in because we believe this will help you deliver work you're proud of.  
Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.