Restaurant Manager

Abu Dhabi
Cluster A – Operations /
Full-Time /
On-site

What You'll Do?

    • Planning & Organizing
    • Sets with Area Manager the AOP for his Restaurant
    • Sets with the area manager the monthly Restaurant Business Plan.
    • Sets objectives for the restaurant and reviews it with his team periodically. 
    • Controls day-to-day operations by scheduling labour, ordering food and supplies, and developing the restaurant team
    • Taking responsibility for the business performance of the restaurant.
    • Analyzing and planning restaurant sales levels and profitability.
    • Organizing marketing activities, such as promotional events and discount     schemes.
    • Preparing reports at the end of the shift/week, including staff control, food control and sales.
    • Creating and executing plans for department sales, profit and staff development.
    • Sales:
    • Ensures complete and timely execution of corporate & local marketing programs
    • Develop the local store marketing plan in coordination with the marketing department.
    • Develop home delivery plans, coordinate with home delivery management team to accomplish the set objectives, analyse the impact of HD as an additional service on the sales target.
    • Achieve the SOS Target
    • Control the driver productivity and achieve the required target 
    • Set plans for the additional services to improve the business & maximize the sales. 
    • Follow up & update any information about the competitor’s position in the market in coordination with marketing dept., which may affect the business plans
    • Develop a network of effective public relations with the society (governmental Organizations, Participation in the social special events etc. to maximize the sales & to create the brand awareness in the market.
    • Ensure proper sales forecasting
    • Setting budgets and agreeing them with senior management.
    • Planning and coordinating menus.
    • In charge for outlet treasurer such us petty cash, fund & all kind of sales transaction.
    • Control current budgeted and forecasted revenues
    • Financial Excellence
    • Analyse the operations/ P&L to determine deviations from standards and take corrective measures.
    • Ensure proper stock level is maintained.
    • Review the Restaurants purchasing plans in coordination with Purchasing & stores dept., to make sure that all restaurants need
    • Controls profit & loss, by following the Control/Security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions.
    • Restaurant Excellence
    • Ensures local health and safety codes, and company safety and security policy are met
    • Coordinating the entire operation of the restaurant during scheduled shifts. Managing staff and providing them proper & clear duty schedule
    • Ensures maintenance of equipment, facility, and grounds with a preventative maintenance program
    • Ensures food quality and 100% customer satisfaction, Responding to customer complaints. Meeting and greeting customers and organizing table reservations
    • Ensures a safe working and customer experience environment by facilitating safe work behaviours of the team
    • Focus on customer satisfaction strategies, develop the needed action plans to maintain a high standards of services in all restaurants according to the operation manual.
    • Maintain customer mania spirit within the restaurant team, train and empower TM to handle complaints. Ensuring that all employees adhere to the company's uniform standards
    • Participate in Setting products development & new products plans in coordination with the Quality Assurance Department –H.O. to maintain the progress in the business.
    • Advising customers on menu and orient them as per their choice. 
    • Develop effective relationship with supporting departments (training, Maintenance, etc.) 
    • Work with the Area manager to determine the proper nationality mix for management and team members. 
    • Ensures that the customer mania mindset is embedded in his restaurant and sets the example for his team. Responsible for Employee Training, orientation and motivating.
    • Assist Operation Manger for menu item development and new marketing initiatives, stimulate growth in sales 
    • Responsible for customer service –waiting time to be as per standard in all area
    • Team Excellence
    • Working on the outcomes of the VOT by coordination with his/her supervisor, analyse, determine corrective action plan, share with the restaurant team and get their input. Follow up with the team the implementation process. 
    • Create a climate for team members to encourage new ideas. 
    • Conducts performance appraisals, takes discipline action, motivates and trains
    • Has authority to hire and fire (or participate in those decisions)
    • Champions recognition and motivation efforts
    • Provide Coaching & Feedback for his team.
    • Organizing and supervising the shifts of kitchen concerning, grooming, hygiene and quality of product serve to the guest.
    • Audit all the kitchen work material on daily basis.
    • Responsible for all item product validity & expiry date 
    • Control all channel of garbage, wastage disposal as per municipality standard.
    • Maintaining high standards of quality control, hygiene, and health and safety in all area. 
    • Checking stock levels and ordering supplies.
    • Helping in any area of the restaurant when circumstances dictate
    • Legal Responsibility 
    • Maintain outlet legal document such us trade license, Civil defense certificate , outlet brand board .
    • File all employee legal document such us Visa, Labor Card , Employee ID, Municipality Card , Health Card insurance.
    • Responsible for all kind of fine issued from the government  against the company .

What Are We Looking For?

    • Minimum high school academic.
    • Minimum 5 years’ experience in a similar position 
    • Ability to be integrated in new work environment
    • Good knowledge of the market.
    • Knowledge and skills in (F&B) Retail . .
    • Possesses an established guest portfolio and strong business relationships.
    • High interpersonal skills, and communication skills
    • Hard worker, team work player.
    • Highly self-motivated with the ability to inspire and motivate others