Kitchen Manager

KSA – Operations /
Full-Time /
Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces. 

Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest tech-focused investment fund, the Softbank Group. This investment elevated Kitopi to Unicorn status, making it the fastest Unicorn to emerge from the MENA region. 

Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region. 

With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, its Engineering Hub in Krakow, Poland, and its Robotics Hub in Odense, Denmark. 

The Kitchen Manager will be directly responsible for all kitchen’s functions including preparation and maintaining quality standards, sanitation and cleanliness, training and supervising of team members in making sure that they perform according to chain standard operations.   

What You'll do?

    • Consistent product quality is meet always to ensures customer satisfaction.
    • Products preparation and projection meeting the level of business and accurately maintain the product control sheet to minimize wastage. 
    • Ensures product rotation (FIFO system in place) and maintaining stock level system through accurate ordering system.
    • Control food cost and usage by following proper usage of products, product storage procedures, standard recipes and waste control procedures including checking and maintaining proper food holding and refrigeration temperature control points.
    • Provides supervision for employees to ensures that CER and FSCC standards are maintained throughout the shift.
    • Ensures statutory and company health, safety and food hygiene regulations are followed during the shift and corrective action taken as required.
    • Successfully resolves product quality complaints and queries correctly and confidently reporting serious complaints to the RM or Area Coach as appropriate.
    • Ensures that company safety and security procedures are followed in order to ensure safety and security of people, premises, stocks and equipment.
    • Recognizes routine problems and react appropriately to resolve them.
    • Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection, restaurant cleaning plans are adhered to and by following the restaurant’s preventative maintenance programs. 
    • Responsible in training new and existing team members towards Star / All Star to achieve proficiency in knowledge and technical skills.
    • Responsible for cross training and new product launches and ensures that standards are followed and maintained.
    • Reward and Recognize Team Member in the shift.
    • Manages full shift responsibilities in the absence of GM or AGM, develops other managers to Perform KM functions in absence. 
    • Manages shifts which includes daily decision making. Staff support scheduling, planning while upholding standards, product quality Cleanliness. 
    • Manages staffing throughout shift including deciding when employees can check out for the day. 
    • Provides employees with positive and negative feedback and takes appropriate action. Adheres to the UNIT REVIEW check list. 
    • Controls Food cost by properly ordering and receiving the products. 
    • •Maintaining FIFO 4 Ensures safe working environment through continual repair and maintenance of the back of the house Equipment’s / Floor / walls / Ceiling / Storage areas. 
    • • Ensures food quality by maintaining high levels of cleanness organization storage and sanitation of food products Performs LINE CHECKS Throughout the shifts Performs SHOW TIME LINE CHECK when Necessary. 
    • Prepares food daily as per pars as necessary to meet daily demands of guest 
    • Prepares for new menu Implementations Train Employees on the line to ensure great product quality works with FOH managers to have a Food Demonstration to ensure all service staff are well briefed and aware of the new menu items to sizzle to Guests
    • Ensure Recipe adherence and checks ticket time 
    • Must have a full complete Knowledge go the storekeepers job description Great Control forms knowledge of all Case Packs -- counts prices and pars updated and Current. 
    • Remains involved in ordering do not rely on store keeper and purchase department but closely watch inventories turns calculate usage monthly before ordering checks quality at receiving counts and weighs when necessary 
    • Must know APL list to ensure right products are ordered received and stored 
    • Attends all monthly Inventories has regular spot checks fix recopies and work on all Variances of usage to Ensure Recipe adherence food quality and great products served with a healthy FOOD COST is maintain

What Are We Looking For?

    • Minimum High School Academic or any relevant education with 3-5 years supervisory experience in food service industry.
    • Minimum of 5‑7 years overall experience, with emphasis on operations in a retail and/or consumer orientated service industry, preferably in multi‑outlet food/quick service restaurant environment.
    • Language skills: Good command of English, Arabic will be an advantage
    • Creative and initiative

- Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself.
- Be involved in customized workshops run by the Kitopi Academy.
- Have the chance to work in an international, diverse, and inclusive environment.
- Get the flexibility to work from anywhere, including international locations.
- Become part of one of the most caring communities out there.
- Free and unlimited access to a nutritionist.
- No Dress Code! (T&C applies).
- The famous team activities and social events bursting with fun.Inclusive private health insurance.
- Up to 50% discount on Kitopi brands.
- Annual leave as per the company policy.
- Flexible working hours to support work-life balance.

Additionally, we offer:

- Wellness spaces designed for mothers inclusive for all.
- Monthly well-being programs to nurture your mental and physical health.
- Informative and empowering webinars to support your growth.
- Social Thursdays and Fridays across markets to gather and connect with colleagues.

Recruitment Process and Timeline 

First, you apply, and our talent attraction team will review your profile. If your profile matches our requirements, you will receive a link to schedule a meeting with a recruiter at your convenience. This meeting is an opportunity for you to share more about yourself and for us to get to know you better.

If you are shortlisted, you will meet with our hiring managers. Depending on the role and its requirements, you may need to attend 2-3 interview rounds. These rounds could include a case study, role-play, trial assignment, or live coding session, which will be communicated to you in the initial conversation.

Upon successful completion of the interview rounds, your recruiter will contact you to discuss the offer. We aim to complete this process within 2-3 weeks.

So, what does it really mean to work at Kitopi? 

We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.

Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break, we encourage you to apply. We celebrate rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for. 

Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy - you get to choose the environment you operate in because we believe this will help you deliver work you're proud of. 

Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.