Floor Manager
Riyadh
KSA – Operations /
Full-Time /
On-site
Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces.
Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space.
Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time.
With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar.
Floor managers supervise the different activities inside the outlet & supervise different areas (Guest and kitchen area) and work on customer satisfaction through the quality of products & services provided to the guests. Increase table turnover to maximize outlet profitability. Guarantee that all sales strategies and company S.O.P are applicable on the floor Improve sales, and meet customer demand.
What You'll Do
- Assist in scheduling reservations or special events.
- Ensure that all aspects are communicated to the culinary team and to all employees.
- Manage floor staff workforce, ensuring that guest area is smoothly covered as per shift & work schedule.
- Assist Host staff with greeting and guest orientation during peak times of operation.
- Organize all documentation for shift work daily including pre-shift reports, daily training topics, and shift floor plan, and update the staff with all new rules and circulars.
- Ensure all staff are meeting all established standards of service.
- Monitor and test service skills of staff, retrain and reinforce all standards on food and quality of service details.
- Record all guest comments, complaints, or feedback in order to finalize the weakness point of service and work to avoid it in the future
- Monitor and maintain cleanliness of dining area & work areas.
- Plan and conduct morning briefings with all staff outlets on a daily basis to ensure staff is correctly communicated and updated with all new policies and between departments.
- Control product wastage used in the kitchen area as well as in the guest area.
- Report any issues or grievances to the outlet manager.
What Are We Looking For?
- Minimum 5 years experience in a similar position
- Ability to be integrated into the new work environment.
- Good knowledge of the market.
- Knowledge and skills in F&B Retail.
- Presentable, High interpersonal skills, and communication skills
- Hard worker, teamwork player, flexible work under pressure.
- Highly Self-motivated with the ability to motivate others as well.
Benefits
• Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself.
• Be involved in customized trainings.
• Have the chance to work in an international, diverse, and inclusive environment.
• Become part of one of the most caring communities out there.
• The famous team activities and social events bursting with fun.
• Annual leave as per the company policy.
• Medical Insurance covering all necessary services.
• Yearly get-together for our Frontliner Champions.
Recruitment Process and Timeline
• Application Review: Submit your application, and our talent attraction team will review your profile.
• Pre-Screening: If your profile matches our requirements, you will receive a call from our talent team to discuss about the opportunity.
• Interview Process: If shortlisted, you will meet with our hiring/ operations managers and may need to attend one more round, which could include a trial at our kitchen or dine-in location.
• Offer Discussion: Upon successful completion of the interview & trial rounds, our recruiter will contact you to discuss the offer, post which, an offer letter will be released via email.
So, what does it really mean to work at Kitopi?
We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.
Kitopi is an equal-opportunity employer. While we currently operate in multiple countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break, we encourage you to apply. We celebrate rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for.
Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite and create joy.