F&B Operations Manager

Global – Operations /
Full-Time /
Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.  
Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region. 
As a leading food company, Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today. 
With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It operates its global Customer Experience Center in Dubai, UAE, its Engineering Hub in Krakow, Poland, and its Robotics Hub in Odense, Denmark. 

The Operations Manager will play a crucial role in leading the delivery of operational strategy for our kitchens and restaurants with a team built up of specialists and elite players. This will include further brand expansion, optimization, and new kitchen establishment throughout the market.

What You'll Do

    • Support to define, drive and execute the operational strategy set out by the company
    • Be responsible for quality operations and continuous optimisation of store performance
    • Act as a role model to your team and be “obsessed” with everything that relates to food quality, exceptional customer service and team success
    • Be accountable for people in your area – involved in recruitment, training, coaching and motivation of your team
    • Take accountability for success and satisfaction of brands operated in your stores
    • Own business planning, sales and profit (P&L) of his/her respective area
    • Collaborate with all Kitopi functions to facilitate effective flow of information between kitchens and the support team

What Are We Looking For?

    • Have strong restaurant or F&B experience (min. 2 years) in a large organization as OPS Manager (multi-unit manager) and understand the complexity of multi-branded restaurant business
    • Be able to operate in a changing and versatile environment, understanding operations, sales, data analytics and project management
    • Thrive in a fast-paced environment, be detail orientated with a high level of integrity and ability to work under pressure
    • Be a great communicator, able to engage with multiple stakeholders coming from different backgrounds
    • Understand the importance of “on-the-job” involvement and lead from the front as expert and partner to our team members and managers
    • Have analytical mind – we use data to make decisions – and you will need to use it effectively
    • Be driven by operational excellence and constantly seeking ways to improve people and systems
    • Be a great team player, able to work under pressure in a high-performance environment
    • Have positive energy and can-do attitude
Recruitment Process and Timeline 
First, you apply and let our recruiters review your profile. After reviewing, you will receive a link to book a meeting with a recruiter at your convenience to share more about yourself and for us to get to know you better. If you have been shortlisted, you will have the opportunity to meet our hiring managers. Depending on the scope of the role and the function, you may need to attend 2-3 rounds (which might include case study, role-play, trial, or live coding - this will be communicated to you in the initial conversation). Upon successful completion, your recruiter will contact you to discuss the offer. We aim to take you through this process within 2-3 weeks. 
- Extensive learning opportunities - we offer many hard and soft skills training to help you improve and challenge yourself 
- You'll be involved in customized workshops run by Kitopi Academy 
- You’ll have a chance to work in an international, diverse, and inclusive environment 
- You’ll be part of one of the most caring communities out there. 
- Finding a chance to become a shareowner with our ESOP plan (T&C Applies
- Free and unlimited access to a nutritionist because we care about you 
- No Dress Code! (T&C Applies
- Extended maternity and parental leave 
- The infamous team activities and social events bursting with fun 
- Inclusive Private Health Insurance 
- Up to 50% discount from Kitopi brands 
- Annual leave as per the company policy 
So, what does it really mean to work at Kitopi? 
We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.  
Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break, we encourage you to apply. We celebrate our rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for. 
Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy - you get to choose the environment you operate in because we believe this will help you deliver work you're proud of.  
Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.