Customer Experience Graduate Ta'azeez Program - UAE Nationals
Dubai
|Ta'azeez Program – Ta'azeez Program /
Full-Time /
On-site
We are seeking enthusiastic and dedicated individuals to join our Customer Experience Graduate Program. This program provides participants with exposure to critical areas of customer service operations, hands-on experience with innovative technologies, and mentorship from industry experts. Through rotational assignments, participants will gain a comprehensive understanding of customer experience functions and develop the skills needed to drive meaningful impact in this dynamic field.
* This program is exclusively for Emirati Nationals
What You'll Do
- 1. Customer Experience Rotation:
- Assist in managing customer interactions across multiple channels, including phone, email, chat, and social media.
- Support initiatives to improve customer satisfaction, loyalty, and retention.
- Collaborate with cross-functional teams to address customer inquiries, escalations, and feedback effectively.
- Assist in developing and delivering training programs for customer service representatives.
- Participate in monitoring and evaluating customer interactions to ensure compliance with quality standards and service excellence.
- Support continuous improvement efforts by identifying trends, root causes, and areas for training or process enhancement.
- Reporting and notifications; using multi-channel communications; providing interface during critical and non-critical emergency events from report to resolution.
- Assist in coordinating response efforts during peak volumes or critical incidents.
- Build workflow automation and process maps.
- Build reporting dashboards
- Assist in workforce forecasting, scheduling, and capacity planning activities.
- Support the generation and analysis of performance reports and dashboards.
- Collaborate with stakeholders to identify opportunities for efficiency gains and process improvements
2. Training & Quality Assurance Rotation:
3. Command Center Rotation:
4. Workforce Management & Reporting Rotation:
What Are We Looking For
- Bachelor's or Master's degree in Business Administration, Communication, Psychology, or related field.
- Passion for delivering exceptional customer experiences and driving customer-centric initiatives.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication, presentation, and interpersonal skills.
- Ability to adapt to change, work under pressure, and prioritize competing demands..
Perks & Benefits
- Competitive salary and benefits package.
- Mentorship from experienced professionals.
- Exposure to diverse areas of finance.
- Opportunities for career advancement and development.
- Networking opportunities with senior leaders and fellow program participants.
