Supervisor - Front of House
Manama
Bahrain – Operations /
Full-Time /
On-site
What You'll Do
- Prepare the staff schedule to ensure that the store will be met through appropriate planning and organization of staff.
- Assume Assistant store manager responsibilities during his/her absence.
- Perform opening, mid and closing shift duties.
- Fill all paper works of the store (evaluation of employees, store, scheduling, and product ordering)
- Daily check up on the smooth performance of all store machinery and equipment.
- Ensures the proper practices are being adopted in the store from Food safety, food & equipment sanitation, and personal hygiene in all store internal and external areas.
- Inventory management, cost control and maximization of the store’s sales and profits.
- Observes compliance with the company’s policies and procedures.
- Follows up on pending delivery orders and ensures prompt delivery.
- Supervises the closing and opening of the cashier bank.
- Coaching and training of staff, in order to improve performance and to achieve the department’s objectives and targets.
- Discipline all front-of-house employees through ongoing feedback and the establishment of performance expectations
- Participate in on-going education for team members including creating training programs
- Rotation schedule of new employees and trainees.
- Assigns tasks and responsibilities to subordinates and validate their job descriptions.
- Reports customer needs and handles complaints.
- Provide exceptional guest service, thereby setting the standard for all employees
- Ensures store security from internal and external theft.
- Performs other duties pertinent to this job as assigned
Who We Look For
- BA degree in Business Administration, or a Technical degree in Hotel Management
- Minimum 3 years of experience in similar positions in a high-volume, fast-paced restaurant
- Experience of managing a high number of dedicated and energetic individuals
- Fluent in English, Arabic is a plus
- Excellent communications skills
- Computer Knowledge
- Outstanding customer service skills
- System oriented
- Detail Oriented
- Positive and energy level
- Highly cooperative team spirit
- Problem-solving skills
- Ability to work in a high stress, faced-paced environment
- Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff (at all levels)
- High personal integrity, professionalism and maturity
