Head waiter/waitress
Dubai
Cluster A – Operations /
Full-Time /
On-site
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our customers. To supervise, train, and motivate team members, with the key aim of retaining and attracting new customers
What You'll Do?
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort & provide the team with a vision of the project objectives.
- Motivate and inspire team members and lead by setting a good example (role model) - behavior consistent with words.
- Coach and help develop team members; help resolve dysfunctional behavior, facilitate problem-solving and collaboration.
- Maintain healthy group dynamics, and intervene when necessary to aid the group in resolving issues.
- Assure that the team members have the necessary education and training to effectively participate on the team
- Encourage creativity, risk-taking, and constant improvement, Recognize and celebrate team member
- Coordinate with internal and external partners (Staff & Guest) as necessary.
- Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques, and tools to support task performance.
- Assure that the team addresses all relevant issues within the specifications and various standards.
- Provide necessary business information
- Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel.
- Work with floor managers to obtain the necessary resources to support the team's requirements.
- Obtain and coordinate space, equipment, and communication lines for team members.
- Coordinate with the floor manager to establish meeting times, places, and agendas.
- Provide status reporting of team activities against the program plan or schedule.
- Keep the floor manager and outlet manager of task accomplishment.
- Communicate with the floor Manager and outlet manager about all issues that cannot be resolved by the team.
- Provide guidance to the team based on management direction
What Are We Looking For?
- Minimum high school academic.
- Experience minimum 3-year similar position.
- Good talent, good appearance, good presentation.
- Decision Maker
- Ability to be integrated into the new work environment.
- High interpersonal skills, and communication skills (in both English & Arabic)
- Hard worker, teamwork player.
- Highly Self-motivated with the ability to motivate others as well.
- Leadership and multitasking.
- Time management
